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Matthews Kia of Greece

Rochester, NY

Overview
Employees
Reviews
Vehicles
4.5
562 Reviews
Discover something BIG at Matthews Kia of Greece! At Matthews Kia of Greece, we have a tremendous selection of New & Used Kias to give you the absolute best selection in Rochester, NY! We believe in long-term relationships with our customers and with transparent pricing, your vehicle purchase can be hassle-free and stress-free. Say goodbye to pushy car sales people and hello to Matthews! Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees. Save money and join our exclusive loyalty program Matthews Rewards Plus and save BIG on service or another future vehicle purchase! Download the Matthews App for free in your App Store to access your Matthews Rewards Plus benefits, shop online, schedule your service appointment & MORE! You and your safety are our top priority and we maintain a clean and sanitized environment for all and encourage an appointment to meet with our staff. Not comfortable leaving home? No problem! Shop online and chat with one of our Personal Shoppers who are always ready and willing to help! Plus, we'll buy your car- even if you don't buy from us! Discover Matthews and how Matthews means More. Every Day. Every Way. We look forward to serving you soon!
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4321 W Ridge Rd

Rochester, NY

14626

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Showing 562 reviews

August 27, 2023

The service person that took care of my son was so rude and a noxious towards him. The manager of the place was just a rude. How darn they treat people like that. More

by CMAXWELL003
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Salamone
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Pat Brown, Artem Afanasyev, Joe Kruppenbacher, Bradley Hooper
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Sep 09, 2023 -

Matthews Kia of Greece responded

I did speak with this customer, the dealership did attempt to help this customer. When asked why Brian Salamone and other managers that were not aware or involved were tagged in this review customer states she did not care if the people tagged were involved or not and that she felt everyone in the entire dealership deserved a 1 star review regardless if they had anything to do with the situation. Service did pay for the repair and I apologized anyway and tried to see if there was something we can do to regain this customers trust. She then hung up the phone on me.

August 26, 2023

Our sales man Eddie was very helpful and listened to our concerns. He did his best to make sure we knew how to operate our new vehicle. More

by DEBORAHCARACCI
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Eddie Jackson
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Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 26, 2023

I could not find out how to turn off the inside warning camera. I have a dog in the second row and when I left my car the alarm always sounded off when I was 10 feet away.The service department was able to More

by pdstamand
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 25, 2023

They did a good job in a relatively short amount of time. I was very impressed. More

by CHERIEHOLAHAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 25, 2023

Very clean & professional! I've been with Kia since 2010, they've always hooked me up with great car leases! One thing to say, my Kia Forte at the present did not equipped me w More

by ROSALINDF333
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradley Hooper
Report | Print
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 24, 2023

Matthews Kia Sales and Service Departments provide customer friendly, reputable, and consistent service. I just leased my eighth Kia with the anticipation of leasing my ninth in a few months. This hi More

by GNASCA001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew DiManno
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zac Richards, Joe Kruppenbacher, Bradley Hooper
Report | Print
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 23, 2023

Thank you Bradley is very Knowledge regarding My Questions and Concerns. Please keep up the Good Work More

by FACECLEANINGINC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Report | Print
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 21, 2023

Great service. Always very customer focused. Love the free car wash ! Love the waiting area. Very clean and bright More

by mpettina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Report | Print
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 21, 2023

So far so good,except fir the wait to get service. You have to schedule it to far out. Very inconvenient More

by The wife
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't see him,don't remember his name.
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Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

August 20, 2023

Dan was great to work with along with the sales team! They have a great team. More

by jaugh5210
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kruppenbacher, Dan Mitchell
Report | Print
Sep 29, 2023 -

Matthews Kia of Greece responded

We're catching up on reviews and want to thank you for yours! We truly appreciate your business and look forward to serving you again soon!

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