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Matthews Kia of Greece

Rochester, NY

4.5
562 Reviews
Discover something BIG at Matthews Kia of Greece! At Matthews Kia of Greece, we have a tremendous selection of New & Used Kias to give you the absolute best selection in Rochester, NY! We believe in long-term relationships with our customers and with transparent pricing, your vehicle purchase can be hassle-free and stress-free. Say goodbye to pushy car sales people and hello to Matthews! Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our Customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges OR market rate adjustment fees. Save money and join our exclusive loyalty program Matthews Rewards Plus and save BIG on service or another future vehicle purchase! Download the Matthews App for free in your App Store to access your Matthews Rewards Plus benefits, shop online, schedule your service appointment & MORE! You and your safety are our top priority and we maintain a clean and sanitized environment for all and encourage an appointment to meet with our staff. Not comfortable leaving home? No problem! Shop online and chat with one of our Personal Shoppers who are always ready and willing to help! Plus, we'll buy your car- even if you don't buy from us! Discover Matthews and how Matthews means More. Every Day. Every Way. We look forward to serving you soon!
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4321 W Ridge Rd

Rochester, NY

14626

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Showing 562 reviews

November 07, 2023

Nice clean dealership got us in early when we had a problem with our car. Hopefully the reset took care of the problem but I had a contact to salesperson to find out what was wrong with it and what the More

by THEYOUNG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

November 04, 2023

Got my car inspected and was in and out in less than an hour. Was worried it wasn’t going to pass and wait forever but it was only $21 and it worked out great! Thank you! More

by MURPH4116
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

November 03, 2023

The team is great but the fact that I don’t get a loaner for repairs on my BRAND new car repairs … not good. They give you an Uber and you’re stuck doing nothing. Not good customer service imo. Car has been More

by gilii
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Zac Richards, Joe Kruppenbacher, Dan Allen
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews. We're sorry to hear that your vehicle has been in multiple times and we are actively looking into your visit.

November 03, 2023

Always friendly and accommodating. You can leave after a service and know the work was done properly. The only thing I'd say they need to improve is the communication between service d More

by CMONTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Jacobs
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joe Kruppenbacher, Bradley Hooper
Dec 05, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

November 01, 2023

It was fine. Nice surroundings and friendly service. I have nothing else to say. Ok More

by KathieZ
Recommend Dealer
Yes
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews and the great review!

November 01, 2023

Great service always, very friendly and actually care about providing good service. Appreciate the team! More

by lxii_land
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

November 01, 2023

Very polite staff and the dealership waiting room was very clean. They got me in right away and did a great job. More

by KimK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for the great review and your business!

October 31, 2023

10-15-23 ended at the hospital havng a pacemaker after a real bad time with Mathew Kia, Greece on 10-14, admitted twice, still on recovery & treatment. Less than 0 and not recommended. More

by Mrs. Cruz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
And Brent All less than 0, Joe Kruppenbacher, Bradley Hooper
October 31, 2023

Outstanding customer service. Work done on our KIA Sorento was completed with a high sense of quality. More

by rwzercie710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Kruppenbacher, Bradley Hooper
Nov 03, 2023 -

Matthews Kia of Greece responded

Thank you for choosing Matthews to service your Sorento.

October 30, 2023

I had my vehicle in for diagnostic and communication was very rocky. I was not happy paying almost $200 for nothing. More

by Audra
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradley Hooper
Oct 30, 2023 -

Matthews Kia of Greece responded

HI Aurda- We apologize for the lack of communication. We are actively looking into your visit in an effort to resolve matters.

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