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Matthews KIA of Blakely - Service Center

Blakely , PA

4.8
138 Reviews

138 Reviews of Matthews KIA of Blakely - Service Center

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January 04, 2024

The staff at Matthews KIA of Blakely is awesome! We will continue to purchase and service for vehicles at that location More

by JUSTINDZIKOWSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig?
Jan 31, 2024 -

Matthews KIA of Blakely responded

We're glad to hear you had a great experience with us! We appreciate your business and the great review!

December 28, 2023

Very helpful customer service and was able to help me with understanding what they checked on my car. More

by williamscaitlyn02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin
Jan 31, 2024 -

Matthews KIA of Blakely responded

Thank you for your business and the great review!

December 14, 2023

I had a noise in my car from the time I drove it off the lot. Had it in three times but the noise never got diagnosed. Finally the fourth time was a charm. Kia paid for a rental for the days it was in the s More

by JAMIPOSSINGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sheena
Dec 27, 2023 -

Matthews KIA of Blakely responded

We're glad to hear our Team was able to diagnose your vehicle's issues. We appreciate your business and the great review!

November 29, 2023

It was quick and clean. I did not gave any issues at all. I was out the door faster than expected More

by TOMGRAN71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Mazzei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews KIA of Blakely responded

Thank you for choosing Matthews and the perfect review!

November 25, 2023

I had questions about my service and I had all my questions answered in a timely manner. It was a good experience and good feeling that they actually care More

by kathyu1975
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cathy Mazzei
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews KIA of Blakely responded

Thank you for choosing Matthews and the great review!

November 23, 2023

Very pleased with the service. Marvin does a great job, he was very thorough and friendly. More

by FLYEAGLES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Morgan
Dec 05, 2023 -

Matthews KIA of Blakely responded

Thank you for the great review and your business!

November 10, 2023

Bought a 2018 Jeep Compass with just 60,k miles. . Rich said I can't give you a warranty but it's low miles and absolutely nothing wrong. 2 weeks later it overheated and stranded me and my daughter More

by SKYLA316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Washner
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 05, 2023 -

Matthews KIA of Blakely responded

We're very sorry to hear about your recent experience and apologize for that and our delay in response. We've reached out to General Manager, Justin Masters to look into your visit.

Dec 09, 2023 -

SKYLA316 responded

I want to say the service manager Sheena, reached out & offered to look at it for free. When they saw how bad it was, shouldn't be driven, she said they would fix the problem. They even gave me a rental to use. Turns out the fan wires were bad but Matthews Kia stepped up and made it right. That was the 2nd vehicle we purchased from them recently and will make them the only place we go from now on. They cont to follow up after to make sure it was working.fine. integrity is so important, esp with a large purchase and they showed a lot of it. A big Thank You and we will be back for our next vehicle and will certainly tell our friends.

November 06, 2023

Great service and sales Department, very courteous and knowledgeable people, nice waiting area with great coffee, they kept me informed every step of the way, they washed and cleaned my vehicle when it wa More

by bgbob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin Masters
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Vail
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rich Washner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marvin Kaplan-service advisor.
Dec 05, 2023 -

Matthews KIA of Blakely responded

Thank you for your continued business! Enjoy your new ride!

November 02, 2023

I had a problem with my Kia Forte trunk latch being constantly loose and the bolts falling out, I pulled into the dealership with no appointment, showed the service writers at the desk and Craig jumped More

by Natalie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Pfeifer
Nov 03, 2023 -

Matthews KIA of Blakely responded

Thank you for choosing Matthews to service your vehicle! We appreciate your business!

October 30, 2023

Marvin was keeping me apprised throughout of the progress on my car. It was done in the amount of time specified. More

by harrya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marvin Kaplan
Nov 03, 2023 -

Matthews KIA of Blakely responded

Thank you for the great review!

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