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Matthews Import Center / Subaru / Kia

Vestal, NY

4.9
592 Reviews

3013 Vestal Road

Vestal, NY

13850

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592 Reviews of Matthews Import Center / Subaru / Kia

March 06, 2024

Professional, easy to work with, we have been a customer for over 25 years and will continue to be. More

by ealfonse
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vaughan
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for the 5 Star Review and your business!

March 06, 2024

Lew was wonderful, he explained everything to us and never pressured us to buy. Would come back to buy again. Cole was also wonderful explaining everything to us. Thank you for taking such good care of More

by puglisijnj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Sevey, Lew Russo
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with Lew and Cole! Thank you for your business and the great review!

March 06, 2024

Great service, our sales rep was amazing along with the finance manager. We are extremely please with the service we received and our new RAM 1500. More

by Kimhess2008
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Sevey, Kyle Youdas
March 05, 2024

Mike was extremely knowledgable about the whole process. Very informative without pressuring me into a decision. More

by headwardrobe
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cole Sevey, Mike McNeal
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with Mike McNeal! Thank you for your business and the great review!

March 04, 2024

this was my first visit after leasing my Ascent and everything went great. I made an appointment for a Saturday morning and I was in and out in less than an hour. The waiting area was comfortable wit More

by pitterly
Recommend Dealer
Yes
Employees Worked With
Zach Carlson
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, Thank you for the 5 Star Review and your business!

March 04, 2024

This was the third new Subaru that I have bought at Matthews. The last time was 16 years ago. I have always felt that I have been treated fairly and the crew there is always friendy and helpful. That h More

by thomas_sylvia
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Stica, Bill Allen, Robert Finta
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Thomas_Sylvia, We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

March 04, 2024

I was left waiting 40 min after service was completed while sitting in the waiting room. More

by gregg0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not listed. Don't know their name.
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi Gregg, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Mike Gottlieb or Service Manager Mike Savage) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

March 04, 2024

Jamal did a great job of communicating with me while I was at the service center. More

by jmalin0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamal Gallop-Mckinnon
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with Jamal! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

March 03, 2024

Todd Nugent was knowledgeable, prepared, congenial, and delivered a professional purchasing experience. The sale went off without a hitch. More

by salinkas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Stica, Joe Nugent
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

Hi, We’re so glad to hear you had a great experience with Joe Nugent! Thank you for your business and the great review!

March 03, 2024

Kyle went above and beyond the reasonable expectations of a salesman. Also manager Mike Gottlieb as well. I appreciate both of these gentlemen for all the attention to detail that my situation required. More

by vicsmith4758
Sales Price Transparency
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Stica, Kyle Youdas
Mar 07, 2024 -

Matthews Import Center / Subaru / Kia responded

HI, We’re so glad to hear you had a great experience with Kyle Youdas & Mike Gottlieb! Thank you for your business and the great review!

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