Matthews Hyundai of Syracuse

Warranty Work - No Way! I purchase my car on August 1st. It was a 2018 Ford Fusion. Love the car. After a couple of weeks, I noticed that the rear back up camera was not w I purchase my car on August 1st. It was a 2018 Ford Fusion. Love the car. After a couple of weeks, I noticed that the rear back up camera was not working all the time. I called the service department to schedule a appointment to have it repaired because I knew it was still under warranty. I dropped off my car on August 28th and got a loaner from them. My service date was the 29th. I saw them leave with my car to go to Romano Ford to drop off so they could do the work. I receive an e-mail from the service department at Fucillo on the same day stating that the car was at Romano Ford and since it was going to be a long weekend (labor day), they would update me on Tuesday Sept. 3rd. That was weird because my service date wasn't until the 29th of Aug. so what happened to working on it on Thurs. and Friday and even Sat. Finally on Sept. 5th I told them I wanted my car back so I can pick it up on Friday morning. When I got there I was told that the back up camera only acted up (didn't work) just once and they couldn't get it to go blank again. I took my keys from them and left. I got it my car and put in reverse and right away the camera didn't work. They kept my car for so long and just because it's warranty work, nobody spends any time on it because who gets paid for the work. My camera has acted up at least 50 times since I had it back. I am a very unhappy customer and I doubt if I ever will buy a car from them again. It's sad when it's all about who's making money and now how the customer feels. More

I guess they did not want our business We had an appointment made the prior day with Marissa. We arrived and asked for her. We were told that it was her day off. Why did she make an appo We had an appointment made the prior day with Marissa. We arrived and asked for her. We were told that it was her day off. Why did she make an appointment knowing she would not be there? Strike one. Another salesman offered to help us. We had asked Marissa if this car had certain things on it and she said yes. This new salesman said it did not have the items we wanted. Strike two. He went to the car we were interested in and it would not start. He said the lights were left on and killed the battery. Sounded wrong to me because the lights will turn off after a while to save the battery. He had no clue. They tried to jump it and it would not start. Strike three. At this point we said we were not interested and left. They lost a sale, we had everything we needed to complete the sale with us. Could have been done in just a couple hours. Guess they did not want our business. More

Lease End Issues Leased 1st car. At end, took 3 mos for payoff. Kept getting late notices. Hyundai Finance hit my credit report for $150 disputed damage fees. Leased 1st car. At end, took 3 mos for payoff. Kept getting late notices. Hyundai Finance hit my credit report for $150 disputed damage fees. More

Wonderful service! I didn't know anything about buying car before going to Fucillo. I was greeted with great respect and told all available options for buying. It was ov I didn't know anything about buying car before going to Fucillo. I was greeted with great respect and told all available options for buying. It was overall a pleasant experience for me. More

Brooke I had a great experience at Fucillo Hyundai of Syracuse. Mr. Slater was extremely helpful in getting me a new car for a great price and the best deal I had a great experience at Fucillo Hyundai of Syracuse. Mr. Slater was extremely helpful in getting me a new car for a great price and the best deal possible considering my situation. He was able to speed things up and work with me in being able to buy a car before driving back to my new residence out of state. Best experience yet and I absolutely love my new vehicle! More

Nicer people who explain more My first guy was great the Brian guy should be fired he should not be working there and the girl after was really nice and helpful My first guy was great the Brian guy should be fired he should not be working there and the girl after was really nice and helpful More

Don K. I was pleased with my Sonatas reliability and was looking for my first All Wheel Drive. I had never leased before, but it made sense at this time and I was pleased with my Sonatas reliability and was looking for my first All Wheel Drive. I had never leased before, but it made sense at this time and Mr. Shanahan explained the way to go about doing that. He was also very knowledgeable about the Tucson and its features. He was helpful in every reguard. More

Another new Lease My car is very important as part of my business. As a full time Realtor I spend a lot of time in my car. Although I am disappointed that Hyundai chang My car is very important as part of my business. As a full time Realtor I spend a lot of time in my car. Although I am disappointed that Hyundai changed the navigation system and I now have to plug in my phone in order to Navigate I am getting used to it. I also preferred the color blue that I had in my previous lease - it was a rich blue color...this bright blue looks cheap. I am happy that my cost per month is about the same and yet when I see the TV ads I wonder if I am paying way too much. I appreciate the courteous professional demeanor of George Ryan. More

fuccillo hyundai Professional. Never pushy. Thorough explanation. Test driven. Explained all in detail.The people at the dealership were all friendly and pleasant. Sho Professional. Never pushy. Thorough explanation. Test driven. Explained all in detail.The people at the dealership were all friendly and pleasant. Showroom was very clean . bathroom clean. More

recommendation for the sales person Joe Lanzafame, the sales person who sold me the car was very courteous, acted very professionally and was very knowledgeable when we went over all the Joe Lanzafame, the sales person who sold me the car was very courteous, acted very professionally and was very knowledgeable when we went over all the features in the car. I would highly recommend Joe to anyone purchasing a car at Fuccillo Hyundai More