Matthews Hyundai of Schenectady - Service Center

Oil Change/multi-point inspection Always a satisfying experience. This is my fourth car from this dealership. The service department is always professional and timely. Ms. Hoyt was fri Always a satisfying experience. This is my fourth car from this dealership. The service department is always professional and timely. Ms. Hoyt was friendly and took time to explain the service. Having the video was helpful! More

Very good personal customer service Had appointment scheduled, took us right in, service was done in a reasonable time, had a problem with software update after leaving, but got home and Had appointment scheduled, took us right in, service was done in a reasonable time, had a problem with software update after leaving, but got home and called, they arranged for tow, asked if we needed a ride. Next morning it was repaired, Bob arranged for a shuttle driver to pick us up. Overall positive customer experience. More

Veracruz repair Pleased that interest in trying to duplicate the issue was shown and that the repair shop correctly remedied the problem with the correct diagnosis. Pleased that interest in trying to duplicate the issue was shown and that the repair shop correctly remedied the problem with the correct diagnosis. There was an issue that the parts needed were not on hand but overnighted. However another snag was that the part (axle washer) arrived not as a pair but only one in the package. So another overnight shipping. But the service attendant who was helping me, Bob, clearly explained the problems and quickly worked to get my service taken care of. More

Great service Fucillo service department is always top notch. The service tech Scott was very pleasant!! I love the new inspection video he did. That was pretty coo Fucillo service department is always top notch. The service tech Scott was very pleasant!! I love the new inspection video he did. That was pretty cool. Thank you More

Tire and oil change maintenance Service person Bob was polite and efficient. He helped me navigate through the issues with my tire. They even topped off the service with a car wash! Service person Bob was polite and efficient. He helped me navigate through the issues with my tire. They even topped off the service with a car wash!! More

Amazing service I believe his name was Nicholas. He was very polite and straight forward with what we needed for my vehicle. Stated the work would take about an hour I believe his name was Nicholas. He was very polite and straight forward with what we needed for my vehicle. Stated the work would take about an hour and I could be on my way. Greatest service I have received from a mechanic. More

Service appointment Very quick service. Clean and accommodating waiting area. Nick showed me how I was using my remote wrong and was very knowledgeable. I was in and Very quick service. Clean and accommodating waiting area. Nick showed me how I was using my remote wrong and was very knowledgeable. I was in and out very quickly More

Simple and convenient I can always count on Fuccillo to be helpful, convenient, and reliable. The service staff are always pleasant and friendly, and the job gets done. I can always count on Fuccillo to be helpful, convenient, and reliable. The service staff are always pleasant and friendly, and the job gets done. More

Check engine light was on. Problem was identified and resolved in the same day. Much quicker than I thought, since I didn’t get the car to the service center until 3:00 in the Problem was identified and resolved in the same day. Much quicker than I thought, since I didn’t get the car to the service center until 3:00 in the afternoon. More

Excellent customer service The salesman mike was amazing! He was not pushy at all and helped us get the best deal possible! Everyone had excellent customer service!! We could The salesman mike was amazing! He was not pushy at all and helped us get the best deal possible! Everyone had excellent customer service!! We could not be happier More