Matthews Hyundai of Schenectady - Service Center

Great service quick and efficient with text notifications very professional - Nick did a wonderful job in service and the waiting area is great with refreshments wi fi and tv plus I was able to visit with to very professional - Nick did a wonderful job in service and the waiting area is great with refreshments wi fi and tv plus I was able to visit with top rate salesmen Don Grounds More

Excellent service very professional.Every time I have Excellent service very professional. Every time I have ever been there I always had great service. I was there on crutches and they were very kind a Excellent service very professional. Every time I have ever been there I always had great service. I was there on crutches and they were very kind and more than helpful More

Service department is great. Nick Fear is terrific- professional, knowledgeable and accommodating. Very easy to schedule and appts. are always prompt and timely. The video they send of the work on you professional, knowledgeable and accommodating. Very easy to schedule and appts. are always prompt and timely. The video they send of the work on your car is a great tool. Very much appreciate this service department’s work. More

Great team and great service! I choose the car dealerships that have the very best service departments! Fuccillo Hyundai is a top choice for me to look for a new car when I need one...because of dealerships that have the very best service departments! Fuccillo Hyundai is a top choice for me to look for a new car when I need one...because of their great service department! More

Very polite and fast service. I appreciated the video multi point inspection and will return for additional service. I appreciate the time and attention. Thank you multi point inspection and will return for additional service. I appreciate the time and attention. Thank you More

I provided the dealership with a video. In the video you can hear my car struggling to start. The battery in the vehicle was already replaced by Fuccillo. They told me to bring it back if the problem persis can hear my car struggling to start. The battery in the vehicle was already replaced by Fuccillo. They told me to bring it back if the problem persisted, which it did, but that service advisor (Morgan Hoyt) left and the new one told me there was no problem with it, and that I "probably just needed to hold down the start button." The vehicle is trying to start and you can hear the engine just cranks for several seconds. Eventually it starts, but it doesn't seem to want to. Sometimes it takes longer than other times. The car DOES eventually start each time, it just struggles to do so. This happens about once or twice a week, regardless of air temperature (the video was at 45° and the car was parked in our garage overnight.) Sometimes it takes 2-3 seconds and sometimes it takes 5-6. It never happens mid-day, only first thing in the morning after the car has been sitting for 8-10 hours. I want to know why Fuccillo Hyundai considers this normal. I want to know why the advisor was so dismissive of me when I was explaining the issue before he even looked at the car. Are there no notes from the last time I brought it in for this problem? Are Hyundai's quality standards so low that this is considered ok!? More

Always a pleasure to come an get my taken care of. Very professional an polite. Once to know what's going on an new thing that I need to know. professional an polite. Once to know what's going on an new thing that I need to know. More

Nick was extremely helpful!!!!!iI am having a problem Nick was extremely helpful!!!!!i I am having a problem with my SiriusXM Apple car play. He went above and beyond to help me - much appreciated... Nick was extremely helpful!!!!!i I am having a problem with my SiriusXM Apple car play. He went above and beyond to help me - much appreciated... More