Matthews Hyundai of Schenectady - Service Center

Above And Beyond Looking for more than 5 stars but not possible obviously. Here is my review. Hope it helps after you read it to the end and gives you a clear idea of Looking for more than 5 stars but not possible obviously. Here is my review. Hope it helps after you read it to the end and gives you a clear idea of why this place deserves more recognition and kudos. I am sure most of us called a mechanic/dealership service, expressed our concerns and the problem with our car. At some point they said, bring it in and we will have to take a look at it. My search for the right “rear catalytic converter” for my car, 2006 Hyundai Elantra GLS 2.0, has been nothing but problematic, on top of trying to match up the specifications of a rear catalytic converter with the Engine Family Number appears on VECI (Vehicle Emission Control Information) sticker found underside of my front hood. If you try to find this rear catalytic converter on your own from a third party, problems are not ending there. As far as 3rd party rear catalytic converter manufacturer goes, it needs to be C.A.R.B. Compliant and conforming California Emission Standards with a legitimate Executive Order #, it needs to match with Emission Certification (Mine was SULEV(Super-Ultra Low Emission Vehicle) or PZEV(Partial Zero Emission Vehicle)), and it needs to be legal to install in New York otherwise you may only save the day and deal with engine light or any possible problem down the road because of mismatch within emission units or worse, you may fail the emission inspection. During my search for 3rd party manufacturer, I came across an extended emission warranty, in other words, PZEV Warranty for 15 Years/150,000 miles (whichever comes first) that is granted by California Law that is also adopted by New York and some other states, only for certain PZEV Vehicles with certain engine family #. I accidentally came across this warranty and pursued to understand it and find out more about it to see what exactly are covered and what are not. First I contacted Fuccillo Hyundai Of Schenectady via online chat. From “Service Manager”, Edderine and “Assistant Service Manager”, Phil who showed great care and provide accurate and fast service to “General Manager”, Michael Capadona who showed great empathy and prompt response via email like someone who truly cares not only in public eye on website but at a genuine level with one customer at a time. I was told they have to take a look at it to find out what is wrong with it and figure out if it is covered or not even though such afromentioned extended warranty exists. Later that day, I had a call directly from “Service Manager”, Edderine. He had such a great “patient”, “confidence” and “understanding” with such expertise, genuinity and empathy to listen, respond and even accept to receive my emails with attached pictures of my rear catalytic converter to comment if there is any slim chance of my repair to be under warranty or not where he went above and beyond to help. As you may understand, NO mechanic can give certain answer over a phone or via email to say “certainly covered under warranty or not”, he suggested me to bring it in and have it diagnosed and said it should be covered under warranty, but not certainly, or 100% which is understandable since there is always a chance it may not have been covered and I may have end up paying diagnosis fee. Next, I called Hyundai USA customer service phone line and spoke with agent, Brandy who initiated the huge positive outcome, out of my entire almost 1 month of search that I’ve put tremendous amount of time and effort to find the right part. After her seeing how much I have been trying to get this done and going through the fine print of this extended warranty with me over the phone, she scheduled me an appointment at a dealership of my choice (After I spoke with Fuccillo Hyundai Of Schenectady, and seeing that I can fully trust them, I picked them with no doubt) for one time full diagnosis for free of charge for such uncertainty and exceptional time I found myself in and time I’ve put towards finding out very limited information out there for this warranty for my vehicle. Lastly, rest assured, Fuccillo Hyundai Of Schenectady went WAY above and beyond for the second time to take care of this car I brought in with not only repairs they did falling under warranty, but also they submitted Goodwill Assistance on behalf of me to Hyundai USA to take care of any part connected to my rear catalytic converter, including the third party parts due to the OEM parts discontinued by Hyundai, and even other emission parts that are in bad condition and not under warranty. Then later in that very same day I brought my car in, they have already ordered the parts along with few more parts, Oxygen sensor, Flex pipe etc I brought up to their attention over the phone. Now this entire review, is my first review I leave for a dealership and I am happy to do so. There is Covid-19 out there. Pandemic is exacerbating and we’re going through an unfamiliar time and hard situations, but the people working at Fuccillo Hyundai Of Schenectady are there to help you with necessary safety measures with masks on. I want to thank especially “Service Manager”, Edderine and “Assistant Service Manager”, Phil to show me such commitment and utmost understanding to take care of my car with their expertise in a timely manner. Please stay safe and healthy out there. - More

They charged me $130 for a battery check and refused to check the other electrical systems unless I overpaid for a new battery. They were No help at all with my car problem! check the other electrical systems unless I overpaid for a new battery. They were No help at all with my car problem! More

Service has always been fast efficient and courteous. Price has always been fair as well. Any time I brought a vehicle there, I’ve always been pleased. Price has always been fair as well. Any time I brought a vehicle there, I’ve always been pleased. More