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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,416 Reviews

1,416 Reviews of Matthews Hyundai of Schenectady - Service Center

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May 09, 2020

Nick was honest and easy to work with. The tie rod, alignment, and oil change were done at the perfect time. He also let me know of my air filters and brake light out. 10/10 recommend. More

by JORDYNFORGETT
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
May 14, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a good experience at our dealership, I know our waiting area is small that is why we have all the tables open for social distancing, we do our best to keep everyone safe. Michael Capadona General Manager

May 08, 2020

appointment was completed within one half hour Arrive before scheduled appointment and it was completed ahead of time. No protocols for the virus was followed while waiting. The wait area was sma More

by WFORNEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
They had a mask on.
May 08, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a good experience at our dealership, I know our waiting area is small that is why we have all the tables open for social distancing, we do our best to keep everyone safe. Michael Capadona General Manager

May 08, 2020

My service advisor was pleasant, succinct and very helpful. Phil explained everything in detail and was spot on in his quote. My car was returned to me in less than the time estimated by Phil. More

by GOHL49
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
May 14, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a good experience at our dealership, I know our waiting area is small that is why we have all the tables open for social distancing, we do our best to keep everyone safe. Michael Capadona General Manager

May 07, 2020

Quick reliable service, felt very welcome even during this pandemic. Had my car in and out in a flash, they took great care of me, and had me on my way with time to spare More

by Austin Williams
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
May 08, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a great experience at our dealership please let me know if I can do anything for you in the future. Michael Capadona General Manager

May 06, 2020

It was a great experience as it always is. Nick took care of everything that needed to be done with out question! The pick up and delivery person was great as well. I didn’t get his name. But great job done More

by Jeff
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
May 06, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a great experience at our dealership please let me know if I can do anything for you in the future. Michael Capadona General Manager

May 06, 2020

The people are nice and the service was fine with the The people are nice and the service was fine but the building is a dump! Definitely not the "Lincoln Experience one would expect or hope for... sitti More

by hkatz
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
i dont recall who service advisor was
May 06, 2020 -

Matthews Hyundai of Schenectady responded

Sorry that you do not like our building we do our best to keep it as clean and nice as possible. Hopefully you will continue doing business with us. Michael Capadona General Manager

May 06, 2020 -

hkatz responded

hi Michael, I gave your people and service good rating. It's not that I "don't like your building", and I made No claim that it is not clean. You are a LINCOLN Dealer. Lincoln is a "luxury brand". The fact is, most other Fucillo Buildings are far more appropriate to be a Lincoln location. Lincoln does offer free pick up and delivery, so that is the service I'll use in the future. Hopefully "Billy" will see fit to give Lincoln an appropriate space and re-build the brand locally. thanks. Stay Safe.

May 08, 2020 -

Matthews Hyundai of Schenectady responded

Thank you for responding and being a loyal customer. Please contact me if you need anything. 518-382-0274 EXT 215. Stay safe. Michael Capadona General Manager

May 06, 2020

This wAs the worst experience I ever had at this dealership. I was treated very poorly for being a long time customer. I have bought 2 vehicles from Fucillo and planned to buy another in a few month More

by Tracy Sprague
Recommend Dealer
No
Employees Worked With
Jessenia Maldonad , Edderine Brown
May 06, 2020 -

Matthews Hyundai of Schenectady responded

Tracy, I am sorry you had a bad experience at our dealership, I would like a few minutes of your time to discuss what issues you had here. I can be reached at 518-382-0274 EXT 215 or mcapadona@fuccillo.com. Michael Capadona General Manager

May 05, 2020

Fucillo is a pretty cool place. The service men and women are very nice. Nick Fear is excellent for service. I highly recommend him.TY More

by kristenmorlock8
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear, Phil Gagliardi, Edderine Brown
May 06, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a great experience at our dealership please let me know if I can do anything for you in the future. Michael Capadona General Manager

May 04, 2020

Very good service. Liked the video review. Service agent remembered me. Accurate estimate on the duration of the service. No pressure sales on additional service suggested. More

by dgkessler1
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
May 06, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a great experience at our dealership please let me know if I can do anything for you in the future. Michael Capadona General Manager

May 03, 2020

From beginning to my first 90-day check up, this has been a smooth experience. They sent reminders, took me in early and offered me a 20% discount for being a healthcare worker. The service man was kind and More

by LAQUANYA_HAGGRAY
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
May 06, 2020 -

Matthews Hyundai of Schenectady responded

I am glad you had a great experience at our dealership please let me know if I can do anything for you in the future. Michael Capadona General Manager

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