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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,493 Reviews

1,493 Reviews of Matthews Hyundai of Schenectady - Service Center

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July 15, 2021

Excellent service from Nick and the crew. A a a a a a a a a a a a a a a a a a a a q More

by LISAJFOOD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Jul 16, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class here at our dealership. Thank you for being part of the Fuccillo Family. Michael Capadona General Manager

July 14, 2021

I was at the service dept for over 2 .5 hrs. for 1 hr appt. Major issue warranty for headlights that are distorted. Service manager refused warrant them and was completely unprofessional and argumentativ More

by WNG3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service manager date service, Pat Habeck
Jul 16, 2021 -

Matthews Hyundai of Schenectady responded

Sorry that was not a warrantable item however we are willing to help you repair like we discussed when you were here. Let us know. Thank you. Michael Capadona General manager

July 11, 2021

Very honest especially in service , especially Nick and new service guy with perfect hair they went above and beyond for me and didn’t overcharge , honest, caring !!! More

by EMILYCHAIRES333
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
New service guy (Indian), Nicholas Fear
Jul 16, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class here at our dealership. Thank you for being part of the Fuccillo Family. Michael Capadona General Manager

July 10, 2021

I trust my Fucillo Hyundai of Schenectady with the service of my vehicle because they are always willing to work with me and send me reminders when service is due. More

by LRICE2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear, Pat Habeck
Jul 16, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class here at our dealership. Thank you for being part of the Fuccillo Family. Michael Capadona General Manager

July 09, 2021

Fuccillo auto service department provided quality service in the review of mileage due maintenance. Also, notified me of what services were necessary a payment plan if necessary as well. More

by iantefaith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Jul 16, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class here at our dealership. Thank you for being part of the Fuccillo Family. Michael Capadona General Manager

July 08, 2021

A Clean waiting area and quick service. The tech was a little overwhelmed, but was doing his best and was considerate, for the most part More

by mikemah20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear, Pat Habeck
Jul 16, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class here at our dealership. Thank you for being part of the Fuccillo Family. Michael Capadona General Manager

July 08, 2021

I paid for alignment, after going on long drive car is pulling to left. I had paid for Synthetic oil change. Which was not done More

by GK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Not Sure
Jul 16, 2021 -

Matthews Hyundai of Schenectady responded

Sorry for your bad experience would like to know why you think the oil change was not completed? You can contact me 518-382-0274 EXT 215 Michael Capadona General Manager

July 07, 2021

I had a recall on my 2020 Lincoln Nautilus and Nick was very communicate the entire time. Had my vehicle picked up and dropped off without any problems. They gave me a pretty good loaner free of charge as More

by Shakion
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Jul 16, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class here at our dealership. Thank you for being part of the Fuccillo Family. Michael Capadona General Manager

July 06, 2021

Nick Fear was extremely helpful and friendly. Service was quick and as expected. I needed warranty work done and quickly since car was not reliable. Nick was completely understandable and fit me in. He More

by Race_meche
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear, Pat Habeck
Jul 16, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class here at our dealership. Thank you for being part of the Fuccillo Family. Michael Capadona General Manager

July 03, 2021

I had problem with my front tire , Ram from service department fixed it really quick. Great customer service! More

by Lofort
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ram
Jul 16, 2021 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad you had a first class here at our dealership. Thank you for being part of the Fuccillo Family. Michael Capadona General Manager

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