Matthews Hyundai of Schenectady - Service Center

Service manager was very courteous and efficient. My vehicle was taken for service promptly and work was completed in the time he stated. Waiting room was adequate . vehicle was taken for service promptly and work was completed in the time he stated. Waiting room was adequate . More

This department is awful! I brought my MKZ in for a spongy break pedal. I knew there was recall and I was told that it was $150 for them to look at my truck and make sure the problem was with the recal spongy break pedal. I knew there was recall and I was told that it was $150 for them to look at my truck and make sure the problem was with the recall. They called and said that the problem was the brake booster, which was the recall, and no charges. They called me back to tell me that they didn't fix the problem and for an additional $150, they would bleed my brakes. Nick is a coward and when I asked why it was so much, he placed me hold and had the poorest excuse for a manager pick up the phone. Pat insisted that if I wanted to pay, then he would look at it, if not come pick it up and hung up on me. I have been dealing with the Fuccillo Organization for years and I have never been treated so poorly! It's a shame that people like this will ruin the organization since this is how their managers and employees act. More

Great customer service. Nick is the best. Everything was done on time and I was out of there in less than an hour. Definitely recommended. done on time and I was out of there in less than an hour. Definitely recommended. More

The staff and the manager were extremely rude and disrespectful they broke the driver side handle on my car and expecting me to pay for it. The manager told me if a store fell from the sky and landed disrespectful they broke the driver side handle on my car and expecting me to pay for it. The manager told me if a store fell from the sky and landed on my car do I think that he would be responsible for it!? It was extremely rude and disrespectful to speak with any customer especially a woman like that.The engine took three weeks on my car to repair and not one time did they call me I called them every time to find out the status and each time they were rude whether it was due to being understaffed or not I still Deserve to be treated and talk to respectfully. Fucillo Hyundai of Schenectady has the absolute worst reputation and they continue to stand on that More

Fast service but waiting area extremely poor. No refreshments or coffee. Limited seating and bathrooms not clean. There was some additional outdoor seating and mask use was good. refreshments or coffee. Limited seating and bathrooms not clean. There was some additional outdoor seating and mask use was good. More

The peace that was put on the the car wasn,t put on right The fender had a whole that has a piece need to by put in it Look on the other side right The fender had a whole that has a piece need to by put in it Look on the other side More

Still waiting for a call back regarding fixing a piece of trim. This issue was brought to light during warranty. Fixed with tape! Need Fixed! trim. This issue was brought to light during warranty. Fixed with tape! Need Fixed! More

Extremely impressed with customer service! Outstanding job.we will continue to use your service department from no on. We will refer all of our friends job.we will continue to use your service department from no on. We will refer all of our friends More

Mr. Ram got me in, did what I went for on a timely manner. He made my service experience ver smooth. It was a pleasure. manner. He made my service experience ver smooth. It was a pleasure. More

6 month oil change and tire rotation. Waited 2 hours . Work was completed but no comp car wash. Nick was apologetic but I was still disappointed. I will go to East GREENBUSH facility for next warranty ser Work was completed but no comp car wash. Nick was apologetic but I was still disappointed. I will go to East GREENBUSH facility for next warranty service. More