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Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,315 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,315 Reviews of Matthews Hyundai of Schenectady - Service Center
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August 27, 2024
Matthews returned my car to me broken after a lengthy repair to solve another issue. They tried and failed multiple times to resolve the issue through a series of long unsuccessful repairs. Now a bit lat repair to solve another issue. They tried and failed multiple times to resolve the issue through a series of long unsuccessful repairs. Now a bit later since the issue is still unresolved I have asked them to look at it. They responded by refusing to acknowledge their connection to the original problem, denying the warranty on their work or on the original part they broke, and asking me to pay hundreds of dollars to have them diagnose the problem. It goes beyond unethical and borders on criminal. More
by payops2015
Employees Worked With
August 21, 2024
The dealership serves its purpose but is not comfortable or a nice place to hang out while waiting for service. It’s not particularly clean or organized. The parking lot is cramped and in poor condition. or a nice place to hang out while waiting for service. It’s not particularly clean or organized. The parking lot is cramped and in poor condition. More
by ANG517
Verified CustomerEmployees Worked With
August 10, 2024
Horrible, rude, lack of knowledge, disrespectful, arrogant, non empathetic and treats you like you're any other person and not like a valued Hyundai customer and owner. arrogant, non empathetic and treats you like you're any other person and not like a valued Hyundai customer and owner. More
by GoldenAgent0904
August 10, 2024
I am very pleased with your customer service department, the job was done very thoraly & in a timely fashion.We ate very pleased with the servise. the job was done very thoraly & in a timely fashion.We ate very pleased with the servise. More
by markfitch7503
Employees Worked With
De'Jon, Nicholas Fear
August 05, 2024
Always making sure your customers are satisfied. Going above and beyond. Very happy I’m apart of the Hyundai family Going above and beyond. Very happy I’m apart of the Hyundai family More
by goodin825
August 03, 2024
Excellent customer service. Wait time was exact. Service was very good It’s all good Wait time was exact. Service was very good It’s all good More
by OSTRANDERJANICE
Employees Worked With
August 01, 2024
Asked to look in to my fob, it does not work, nobody looked in to it. Waiting area is bare, no water or anything. Waited to be seen after arrival for 10 min, your front people talked to each other while looked in to it. Waiting area is bare, no water or anything. Waited to be seen after arrival for 10 min, your front people talked to each other while we waited. More
by moconn6
Employees Worked With
July 27, 2024
Received notification that my car was under recall. Made appointment stating that this was the sole purpose. Brought car in, nada arrangement for ride and left vehicle. Notified that yes car required Made appointment stating that this was the sole purpose. Brought car in, nada arrangement for ride and left vehicle. Notified that yes car required service d/t recall ( Hyundai knew this from VIN when notification sent out. ). Part “not available . Would have to order.” Needed to make another appointment, arrange for another ride home and back to shop. VERY VERY UNHAPPY W SERVICE. More
by Jjeeb
Employees Worked With
Do not know
July 25, 2024
We’re not prepared for me, had to sit in a chair in the direct sun and wait. No water, no customer service what so ever. direct sun and wait. No water, no customer service what so ever. More
by dgzeh
