Matthews Hyundai of Schenectady - Service Center

The service department maintains a high level of professionalism and friendliness that makes all the difference. I have never had anything less than 5 star ratings every time I used the service. A professionalism and friendliness that makes all the difference. I have never had anything less than 5 star ratings every time I used the service. And my car was washed also! Thank everyone because it is their team effort that makes a difference to every customer. More

It was great! Finished ahead of promised schedule. Washed and vacuumed car. Lol. Me too! Finished ahead of promised schedule. Washed and vacuumed car. Lol. Me too! More

Getting my cars serviced there for few years without any issues. Always professional and courteous. Nick’s the best. issues. Always professional and courteous. Nick’s the best. More

SERVICE: Excellent service center! 5 stars! Nick, the Service Manager, went above and beyond. Highly recommend service at Matthews! SALES: I will say that the waiting room feel has 5 stars! Nick, the Service Manager, went above and beyond. Highly recommend service at Matthews! SALES: I will say that the waiting room feel has changed since I was last there when it was Fucillo. My service experience was fantastic but there was a weird atmosphere in the waiting room, almost a used car sales vibe. Sales were not private, done right in the open area. Very different from my recent sales experience at a different, very professional dealership. And the salesman who weren't with customers were openly discussing their sales with each other in front of service and sales customers. Everyone was very nice and smiled warmly; it just wasn't what I expected from a reputable dealer. CONCLUSION: To be clear, Nick and the Service Dept were top-notch! Overhearing the sales environment was just a little off-putting. More

Eric is great. But they did not fix the problem. So been driving a week in 90 degree weather with no air at first. Then they tell me they fix it now driving with al But they did not fix the problem. So been driving a week in 90 degree weather with no air at first. Then they tell me they fix it now driving with all hot air. More

It appears your parts department along with your service department both lack sufficient inventory. I will elaborate ti the general manager at my first opportunity. Seems you think sales are more important department both lack sufficient inventory. I will elaborate ti the general manager at my first opportunity. Seems you think sales are more important than service More

Friendly service very efficient. They were helpfully and fixed my car right. I would highly recommend them. They were helpfully and fixed my car right. I would highly recommend them. More

They scheduled in a recall everything went smooth, was done within an hour The service people upfront were excellent done within an hour The service people upfront were excellent More

Was very unhappy with Nick from service desk. Mark was awesome tho at deescalating situation Mark was awesome tho at deescalating situation More

I have been working with the dealership since 2018. This is my second lease. I am looking forward to a continued relationship. This is my second lease. I am looking forward to a continued relationship. More