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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,316 Reviews
Call Service Center (877) 819-0515

1,316 Reviews of Matthews Hyundai of Schenectady - Service Center

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September 29, 2023

This is the only location that I feel I receive exceptional service. Great customer service as well as mechanical service. More

by aliyavasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Report | Print
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

Thank you for your business and the perfect review!

September 28, 2023

Dropped off my car the night before for a complimentary service. Everything was done in a timely manner The staff was very friendly. More

by TLFITZY31
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Wells
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Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

We're so glad to hear you had a great experience with us! We appreciate your business and the great review!

September 24, 2023

Nick was very helpful. Helped me resolve an issue quickly. Also did routine service on my car quickly while I waited. More

by ADELEF1010
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Fear
Report | Print
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to serving you again soon!

September 20, 2023

This is the only one I will go to. Their service is excellent! Always kind which goes along further than most companies realize. More

by aliyavasquez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Report | Print
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to serving you again soon!

September 18, 2023

I have a car under warranty and there is a glitch with the keys and literally cannot access the car and there service is booking out 6 weeks. Any and all attempts to get ahold of any advisor in service h More

by irritated dad
Service Communication
Recommend Dealer
No
Employees Worked With
Domonique Scott-Henry
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
September 17, 2023

Good service done on time. Appreciate the lobby with drinks and snacks. Also very courteous. More

by BELAJO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Wells
Report | Print
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

We're catching up on our reviews and want to thank you for yours and your business! We look forward to serving you again soon!

September 10, 2023

It wasn't made clear to me what time my car would be finished as I had an appointment for a "drop off" at 9:30. What exactly does that mean? An hour? 2? End of the day? I got lucky because they weren't More

by TROYMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Report | Print
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

We apologize that our drop off system was not clear. We appreciate your business and will address with our Team and website provider.

September 08, 2023

Can't commit issues not fixed will reschedule for follow up soon. They tried to find problems. More

by BLANCHEF34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Report | Print
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

We're catching up on reviews and we hope that we were able to resolve matters. Your business is important to us.

September 07, 2023

Always puts the customer first. Goes out if their way to book an appointment in an emergency. Very helpful and accommodating. More

by mhs664
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear, Mark Wells
Report | Print
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

We're catching up on reviews and want thank you for the great review and your business!

September 03, 2023

1st time working with Matthew's since the switch over. Great to see some old faces and as always service was done quickly and as always done right. More

by firefightershawjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2023 -

Matthews Hyundai of Schenectady responded

We're catching up on reviews and want to thank you for yours! We appreciate you choosing Matthews!

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