Matthews Hyundai of Schenectady - Service Center

OIl Change The only complaint I have is with the waiting area, they have several chairs with a coffee machine (free) but there needs to be a coffee table in the The only complaint I have is with the waiting area, they have several chairs with a coffee machine (free) but there needs to be a coffee table in the seating area, you have to hold the hot cup which can be uncomfortable. More

No issuesI I was there for my 30,000 mile service. Making the appointment was easy. They answered any questions and explained what exactly needed to be done for I was there for my 30,000 mile service. Making the appointment was easy. They answered any questions and explained what exactly needed to be done for this service. It didn't take long for the service to be completed. They also fixed a minor issue I was having from a previous issue. Had dealt with Nick in the past and am happy to have him as my service advisor. Hoping to continue that way as long as he is there. Waiting area is in a much better place. Only issue I have is hearing tv and music at the same time. Possibly turning down the music would help. More

First Service I brought my new 2018 Tuscon in for its first service, and the experience was great. I was told that it would take approximately one hour for the req I brought my new 2018 Tuscon in for its first service, and the experience was great. I was told that it would take approximately one hour for the required service. They were right on time, and I was out in less than an hour. I was very happy! More

polite everyone was polite and helpful, place was clean and inviting and they only did what i wanted to do for my car didn't push for other stuff, all repres everyone was polite and helpful, place was clean and inviting and they only did what i wanted to do for my car didn't push for other stuff, all representative was courteous while i was waiting for my car More

Well satisfied with the service Being a person of few words I will say that I received a Courteous welcome to the service department and the representative was very pleasant. The mat Being a person of few words I will say that I received a Courteous welcome to the service department and the representative was very pleasant. The matters to be handled were discussed and the service was performed in an efficient and timely manner. More

satisfying easy and complete. The only complaint is after I met with the service rep. He completed the scheduling and paperwork. I then received numerous emai easy and complete. The only complaint is after I met with the service rep. He completed the scheduling and paperwork. I then received numerous emails and a couple of phone calls reminding me and thanking me for my service appointment. These were very annoying. More

Define appointment There is no complaint with the service desk staff. An 11:00 "appointment" for oil & filter change with tire rotation-took 2.5 hours. If you are going There is no complaint with the service desk staff. An 11:00 "appointment" for oil & filter change with tire rotation-took 2.5 hours. If you are going schedule "appointments" for service, perform the service at the scheduled time. Then I stood at cashier window with no service while 5 employees discussed what they were eating for lunch. Finally a woman, who entered the office from the sales room, assisted me in paying my bill. More

Exceptional Service The service team at Fuccillo Licoln Hyundai are top notch professionals. As well as their sales team. My 2017 Hyundai Sante Fe Sport is my second purc The service team at Fuccillo Licoln Hyundai are top notch professionals. As well as their sales team. My 2017 Hyundai Sante Fe Sport is my second purchase from the Fuccillo Auto Group. More

Enginee Bring my car in the engine has a ticking noise cold and under acceleration and at idle they have a car today tell me they can’t hear the noise I go p Bring my car in the engine has a ticking noise cold and under acceleration and at idle they have a car today tell me they can’t hear the noise I go pick up car start the car in a parking lot and it’s making a noise one service advisor comes out he can hear The noise and tells me it’s not bad enough another service advisor comes out rude And with an attitude tells me and it’s injector chec and with an attitude tells me and it’s injector tick I’ve been a mechanic for over 30 years I know the difference between a problem and an injector t i’ve been a mechanic for over 30 years I know the difference between a problem and injector tick The service manager comes out and tells me the noise isn’t bad enough and they won’t fix the engine What is the sense of having 100,000 mile warranty More

Navigator service My experience at Fuccillo’s Lincoln store could not have been better. Phil Gagliardi is a seasoned service specialist, relates to the customer with th My experience at Fuccillo’s Lincoln store could not have been better. Phil Gagliardi is a seasoned service specialist, relates to the customer with the skills, knowledge, personability and professionalism that make a trip to the service department a smooth seamless transaction. The value of the Lincoln product, combined with the Fuccillo brand’s reputation, exceeded all my expectations. More