Matthews Hyundai of Schenectady - Service Center

Failed to obtain parts required prior to my arrival I made an appointment to have the airbags replaced in my Lincoln MKX as part of a national recall. I spoke on several occasions with the Service Manag I made an appointment to have the airbags replaced in my Lincoln MKX as part of a national recall. I spoke on several occasions with the Service Manager as I needed to reschedule my appointment on one occasion. Despite this, and despite repeated communication from them that they were aware of my appointment, on the day that I arrived I spent about 30 minutes at the dealership before somebody came out and told me that they did not have the necessary parts to complete the repair. This was unbelievably frustrating as I do not have a tremendous amount of free time and I specifically took time off from work and drove 30 minutes only to find out that it was for nought. More

Effective courteous Accurate analysis of the car. Work done ina timely manner. Checked with me before doing additional work. Satisfied with the work. Would recommen Accurate analysis of the car. Work done ina timely manner. Checked with me before doing additional work. Satisfied with the work. Would recommend to dealer to anyone. More

Long wait! I waited over 3 hours. The service I came in for was a tire replacement and a inspection. Inspection machine was not working and after 3 hours still d I waited over 3 hours. The service I came in for was a tire replacement and a inspection. Inspection machine was not working and after 3 hours still did not even get an inspection and must come back. Service rep was friendly and nice but the wait was extremely too long and seems to be unnecessary since only half the service was performed. More

waiting time less than anticipated the wait time less than anticipated, customer service friendly. questions were answered, when asked, enjoyed the wait time in the lounge with drinks a the wait time less than anticipated, customer service friendly. questions were answered, when asked, enjoyed the wait time in the lounge with drinks and food More

Maintenance Service scheduled and performed on time, and as requested. Pleasant greeting and timely notification of completed work. Will definitely return for a Service scheduled and performed on time, and as requested. Pleasant greeting and timely notification of completed work. Will definitely return for additional work and services More

Emergency battery replacement They got me taken care of as quickly as I could expect, but there were communication issues. I'd call to check on the status and then get a call back They got me taken care of as quickly as I could expect, but there were communication issues. I'd call to check on the status and then get a call back a couple of minutes later (or while still on the phone) from another employee to give me the same information. I requested a ride back and they were unsure if they could do it. Then the ride was at my door without my knowing they were coming. More

Best oil change I ever had!! It is so convenient to have a guy from service come to get my car, complete the oil change and bring my car back to me!! They even gave me a free car It is so convenient to have a guy from service come to get my car, complete the oil change and bring my car back to me!! They even gave me a free car wash (although the inside of my car was still dirty!!)!! More

Service Update My service time was as usual on time. The new waiting room was very comfortable and refreshing. I would recommend any one to bring their vehicle to yo My service time was as usual on time. The new waiting room was very comfortable and refreshing. I would recommend any one to bring their vehicle to your organization. More

Nick Fear was so awesome Nick was so understanding and good listener and he worked hard to figure out one of the issues that came up for the tires and the engine Nick was so understanding and good listener and he worked hard to figure out one of the issues that came up for the tires and the engine More

Great customer service I appreciate good customer service That’s what I received Nick and Briar are so caring and thoughtful I would specifically request they handle my I appreciate good customer service That’s what I received Nick and Briar are so caring and thoughtful I would specifically request they handle my service More