Matthews Hyundai of Schenectady - Service Center

Long wait! I waited over 3 hours. The service I came in for was a tire replacement and a inspection. Inspection machine was not working and after 3 hours still d I waited over 3 hours. The service I came in for was a tire replacement and a inspection. Inspection machine was not working and after 3 hours still did not even get an inspection and must come back. Service rep was friendly and nice but the wait was extremely too long and seems to be unnecessary since only half the service was performed. More

waiting time less than anticipated the wait time less than anticipated, customer service friendly. questions were answered, when asked, enjoyed the wait time in the lounge with drinks a the wait time less than anticipated, customer service friendly. questions were answered, when asked, enjoyed the wait time in the lounge with drinks and food More

Maintenance Service scheduled and performed on time, and as requested. Pleasant greeting and timely notification of completed work. Will definitely return for a Service scheduled and performed on time, and as requested. Pleasant greeting and timely notification of completed work. Will definitely return for additional work and services More

Emergency battery replacement They got me taken care of as quickly as I could expect, but there were communication issues. I'd call to check on the status and then get a call back They got me taken care of as quickly as I could expect, but there were communication issues. I'd call to check on the status and then get a call back a couple of minutes later (or while still on the phone) from another employee to give me the same information. I requested a ride back and they were unsure if they could do it. Then the ride was at my door without my knowing they were coming. More

Best oil change I ever had!! It is so convenient to have a guy from service come to get my car, complete the oil change and bring my car back to me!! They even gave me a free car It is so convenient to have a guy from service come to get my car, complete the oil change and bring my car back to me!! They even gave me a free car wash (although the inside of my car was still dirty!!)!! More

Service Update My service time was as usual on time. The new waiting room was very comfortable and refreshing. I would recommend any one to bring their vehicle to yo My service time was as usual on time. The new waiting room was very comfortable and refreshing. I would recommend any one to bring their vehicle to your organization. More

Nick Fear was so awesome Nick was so understanding and good listener and he worked hard to figure out one of the issues that came up for the tires and the engine Nick was so understanding and good listener and he worked hard to figure out one of the issues that came up for the tires and the engine More

Great customer service I appreciate good customer service That’s what I received Nick and Briar are so caring and thoughtful I would specifically request they handle my I appreciate good customer service That’s what I received Nick and Briar are so caring and thoughtful I would specifically request they handle my service More

Job done right I made a appointment online. It was fast and easy. They fixed my problem and I'm very pleased. My car is like brand new again. I made a appointment online. It was fast and easy. They fixed my problem and I'm very pleased. My car is like brand new again. More

It was a great experience Nick and Crystak and the guy that sits on desk out in lobby,I think the guy is a sales manager or finance manager very very nice and helpful and so wa Nick and Crystak and the guy that sits on desk out in lobby,I think the guy is a sales manager or finance manager very very nice and helpful and so was the new service guy and as always KEVIN IN VOLKSWAGEN A AWESOME PERSON,he wasn't fake or in it for money only he cared about me .Briar Rose just previous and genuine. More