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Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,447 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,447 Reviews of Matthews Hyundai of Schenectady - Service Center
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April 28, 2019
helpful The service manager stayed in ongoing contact with me to let me know the progress on the repair. He was straightforward. I appreciated his thorough ex The service manager stayed in ongoing contact with me to let me know the progress on the repair. He was straightforward. I appreciated his thorough explanations. More
by SUSAN.FITZ.SBD
Verified CustomerEmployees Worked With
Bob
April 28, 2019
Great place to buy a car Service is quick and easy. Enjoyed the video of my car in the garage getting serviced. I could see exactly what was wrong with my car. Service is quick and easy. Enjoyed the video of my car in the garage getting serviced. I could see exactly what was wrong with my car. More
by Helena
Employees Worked With
Nicholas Fear
April 28, 2019
Listening is always key I tried to explain to the employee what the problem was with my car which was the shifter and they absolutely did not listen to me. The kept insisting I tried to explain to the employee what the problem was with my car which was the shifter and they absolutely did not listen to me. The kept insisting that my whole ignition needed to be replaced. After sitting there for 3 hours my boyfriend had to literally show the mechanic what the issue with my car was. Then while I was waiting I kept getting conflicting responses about my warranty and after all of that nothing could be done that day. After talking with employee I said that it makes driving my car hard because I can't take the key out he told me there were no loaners available and then said that I should just leave my key in the ignition and use my spare to lock my car. Which is leaving my car open to be stolen. The only saving grace about this experience is that an appointment was made for me for first thing Monday morning. More
by sleavitt992
Employees Worked With
Nicholas Fear
April 28, 2019
Engine expired...again. Replace with assistance from Hyundai When engine expired this time it was 22k out of warranty. Bob advocated for us and was our liasan with Hyundai. Hyundai agreed to take up a substantia When engine expired this time it was 22k out of warranty. Bob advocated for us and was our liasan with Hyundai. Hyundai agreed to take up a substantial portion of the cost. Fucillo also offered up a few tips that may help in ensuring better longevity of my most recent engine. More
by ken_and_phyllis
Employees Worked With
Nicholas Fear
April 27, 2019
mkz service Thought we had a major problem, but it turned out to be very minor. They could have taken advantage but they did not. The work they have done in the p Thought we had a major problem, but it turned out to be very minor. They could have taken advantage but they did not. The work they have done in the past has always been good. More
by quiet_oak
Employees Worked With
Nicholas Fear
April 27, 2019
Great service and a staff that I trust I really enjoy having my Hyundai Sonata services at Fuccillo. I typically choose a dealership that has a fantastic service department for potential f I really enjoy having my Hyundai Sonata services at Fuccillo. I typically choose a dealership that has a fantastic service department for potential future new car purchases. Keep up the good service! More
by bobbike632
Employees Worked With
Nicholas Fear
April 26, 2019
Excellent Good job love the I link tech was very informative Nick kept me in the loop as far as timing and cost Need more parking spaces !! Good job love the I link tech was very informative Nick kept me in the loop as far as timing and cost Need more parking spaces !! More
by WENDONIE
Employees Worked With
Nicholas Fear
April 26, 2019
Always leave disappointed I’ve only been in for oil changes and every time I left disappointed. 1st time I was charged for the oil change. 2nd time I waited for my car for I’ve only been in for oil changes and every time I left disappointed. 1st time I was charged for the oil change. 2nd time I waited for my car for 3hrs and 18min then was told my oil changes are included in my warranty along with a car wash that I didn’t receive the first time. 3rd time no car wash. I wanna say I just had my 4th and got no car wash, my mileage wasn’t reset and on the little sticker they put on the window they never wrote the mileage. If I knew it would affect my warranty I would never go to this service department. Thanks for the car washes and “great service” More
by KKATRINANILES83
Employees Worked With
Nicholas Fear
April 25, 2019
Great Service Center Friendly service. The waiting area was very clean and comfortable. Robert Anderson, Service Advisor, was very accommodating and helpful. Information h Friendly service. The waiting area was very clean and comfortable. Robert Anderson, Service Advisor, was very accommodating and helpful. Information he provided me was very clear and concise. More
by WBARNES1
Employees Worked With
Robert Anderson
April 23, 2019
Oil change Your service department especially Robert Anderson were extremely professional in servicing my car. They do excellent work. I like the new video feat Your service department especially Robert Anderson were extremely professional in servicing my car. They do excellent work. I like the new video feature of your inspection of the car. More
by Puddles
Employees Worked With
Robert Anderson
