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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,326 Reviews

1,326 Reviews of Matthews Hyundai of Schenectady - Service Center

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December 19, 2018

Good service experience Everyone I met while visiting Fuccillo for an oil change was courteous and friendly. The sales rep Luis was very helpful in giving me information on e More

by chazy1512
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Anderson, LUIS GARCIA
December 16, 2018

My issue was efficiently resolved The service coordinator was very efficient in resolving the issue with my vehicle, ordering the appropriate part and arranging a loaner vehicle for me More

by JMAX0520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Dec 18, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for the 5-Star rating! We strive to make sure our customers have seamless and efficient visits whether it be in sales or service!

December 16, 2018

Excellent experience! Bob was great! I had an excellent experience from the minute I walked in the door. Bob Anderson is professional, he explained everything so there were no surprises, More

by AMY.ARENA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Anderson
Dec 18, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for the 5-Star rating! We are pleased to hear that you had such a great service experience here. We look forward to serving you throughout your vehicle ownership!

December 16, 2018

Always great service I have bought 4 cars from fuccillo. A Santa Fe and a Tucson and a Santa Fe and a Elantra GT. Accent and always have them service my cars. That's how g More

by d7nerf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
LUIS GARCIA, Nicholas Fear
Dec 18, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for the 5-Star rating and your continued business! We cannot express enough how thankful we are for loyal Fuccillo family customers like you.

December 15, 2018

Warranty eork Easy to get appointment greeted well and pleasant. Said it would take an hour and they were right on time. Also performed overall check of vehicle wil More

by Chrispkeller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Granata
Dec 18, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for the 5-Star rating! We are pleased to hear that you had such a great service experience here. We look forward to serving you in the future!

December 14, 2018

Got the job done The car was serviced for engine recall issues. The service staff were efficient and diligent keeping me informed about their progress. So far so good. More

by mgs1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob
Dec 18, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for the 5-Star rating! We are pleased to hear that you had such a pleasant experience with our service staff and that we were able to resolve your vehicle issues quickly and efficiently.

December 11, 2018

Huge question mark! Sales was fine and service. Although we had to resign the finance contract 5x. And something about the titles Mileage my wife has to sign More

by FCLARK13@nycap.rr.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
I don’t remember the the sevice advisors name. , Timmy Brunette
Dec 18, 2018 -

Matthews Hyundai of Schenectady responded

Thank you so much for your feedback, we truly appreciate your honesty, as it will help us improve our customer experience moving forward. Congratulations on your purchase!

December 10, 2018

Great Service Bob was great and was very courteous both on the phone and face to face. Problem with my car was diagnosed and corrected in a timely manner. More

by BULLWINKLEONE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert
Dec 18, 2018 -

Matthews Hyundai of Schenectady responded

Thank you so much for this 5-star rating! We are so happy you had such a pleasant experience with Bob and our service team.

December 09, 2018

Rob was a big help. Rob was a HUGE help. Everything he said would take place with my car took place. It was ready when he said it would be ready. He was very pleasant. More

by SHELCHAN6
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Anderson
Dec 18, 2018 -

Matthews Hyundai of Schenectady responded

Thank you so much for this 5-star rating! We are so happy you had such a pleasant experience with Bob!

December 03, 2018

Excellent Service The Service Department treat customers very cordially and respectfully. They take care of all the details making the experience of having your car rep More

by Santa Fe 2012
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Dec 18, 2018 -

Matthews Hyundai of Schenectady responded

Thank you so much for this 5-star rating! We are so happy you had such a pleasant experience with our service team.

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