Matthews Hyundai of Schenectady - Service Center

Great! I was having issues with the heat in the car a month ago and the tech did a computer update to see if that would resolve the issue. It did for a shor I was having issues with the heat in the car a month ago and the tech did a computer update to see if that would resolve the issue. It did for a short time, but the heat was running lukewarm so I brought it in to have the thermostat replaced because it was under warranty. More

ENV. PACKAGE I took my 2019 Kona Sel in and met with Nick Fear. Very peasant and informative and explained what was going to be done. He told me it should take abo I took my 2019 Kona Sel in and met with Nick Fear. Very peasant and informative and explained what was going to be done. He told me it should take about 2 hours and it did. Nick also answered a few questions about my car and said if I had any other questions to please call him. Thanks Nick. Robert J. Latterman More

great crew/great service/horrible facility we had an appt. serv. mngr was terrific...everthing done on time......we ran into our salesman who answered a few more questions about our new purcha we had an appt. serv. mngr was terrific...everthing done on time......we ran into our salesman who answered a few more questions about our new purchase and assisted with missing paperwork for accessorys we had ordered. the entire gang here are top shelf professional and caring associates. the facility is terrible. horrible waiting area//no room for customers cars ///no room for drop off for repairs if you actually care about dents and dings. cant say enough good stuff about the whole experience of purchasing a vehicle with the employees. the bathrooms are old and worn out....black chairs in "break room /waiting " area all squezzed in together and pretty beat up. we actually turned around on a weekend when shopping for a new car just because of the crappy parking and tightness of the whole parking lot . More

Very nice Bob in service was very accommodating. George in sales was also. They both made me comfortable getting my car serviced and trying out a new Hyundai. Bob in service was very accommodating. George in sales was also. They both made me comfortable getting my car serviced and trying out a new Hyundai. More

Broken Spring I contacted the office to get advice and inquire if I am still under warranty? a recall? missed after searching the site. However, first call didn't c I contacted the office to get advice and inquire if I am still under warranty? a recall? missed after searching the site. However, first call didn't confirm specifics unless I bring it in, however I was told by a non mechanic if that's the spring you shouldn't drive the vehicle because it could bring more damage. So I parked the car and called the next day to speak with someone to research. The young lady was very pleasant and looked up my record and vin and responded back to tell me in fact your covered, very excited but nervous to drive the vehicle. I successfully made it and they assured me they would get it in asap, I was also happy to be shuttled home immediately to de-stress. The next day received a call stating all went well but a charge to balance out, still couldn't afford but it was all worth it. So thank you Lincoln Fuccillo for taking care of a customer who takes care of her vehicle and wants it to be safe on the roads. More

Recall not taken care of the same day I have a recall on my side curtain airbags (2019 Santa Fe) Made the appointment 8 days in advance on my Hyundai app. When I arrived I was told th I have a recall on my side curtain airbags (2019 Santa Fe) Made the appointment 8 days in advance on my Hyundai app. When I arrived I was told they needed the VIN and they would order the 4 pieces of fabric tape to cover the bolts. I didn't need to take 4 hours off for you to check my VIN and send me home. You had my VIN 8 dyas earlier and the parts should have been ordered or in stock for this 18 minute repair. More

Recall Software Update, Inspection Battery Replacement Originally came for a recall software update. They were able to fit me in for the DMV inspection I needed, as well as a battery replacement when it wa Originally came for a recall software update. They were able to fit me in for the DMV inspection I needed, as well as a battery replacement when it was found the battery charge was low. More

Awesome speed and service Very happy with the speed and service they were awesome and have no complains that’s why I will continue to do business and keep going back Very happy with the speed and service they were awesome and have no complains that’s why I will continue to do business and keep going back More

Car repair They did an awesome..kept us informed through out the whole procedure..gave us a rental ....gave me a ride to pick up my rental...all around a great They did an awesome..kept us informed through out the whole procedure..gave us a rental ....gave me a ride to pick up my rental...all around a great experience More

oil change and safety recall. It seems my safety bags went missing. I imagine some one from the dealer ship decided they would take them or a relative needed them. I would say the It seems my safety bags went missing. I imagine some one from the dealer ship decided they would take them or a relative needed them. I would say the probability was about 95% for either of these cases. More