Matthews Hyundai of Schenectady - Service Center

Headlight replacement Traveling from out of state, we needed to replace the headlight on our Santa Fe. We were able to schedule an appointment, view a video of the work, a Traveling from out of state, we needed to replace the headlight on our Santa Fe. We were able to schedule an appointment, view a video of the work, and the bill was less than the estimate. Bob is a great, customer oriented manager! We will be back as summer residents. More

Repaired a tire. My tire light came on and I drove in without an appointment. Robert Anderson immediately addressed my concern and had the repair done. He was extrem My tire light came on and I drove in without an appointment. Robert Anderson immediately addressed my concern and had the repair done. He was extremely friendly and polite - a real gentleman. More

Prompt & excellent customer service ENSURED ALL concerns were addressed as to why vehicle electronics were not properly functioning. Advised exactly what could have caused issue & referr ENSURED ALL concerns were addressed as to why vehicle electronics were not properly functioning. Advised exactly what could have caused issue & referred to 890 Lincoln Roadside Service number to call. More

Car wouldn’t shut off Bob was very helpful ,I left the car and got a loaner car . I was able to pick up my car Monday and it was in perfect running order. Bob was very helpful ,I left the car and got a loaner car . I was able to pick up my car Monday and it was in perfect running order. More

Not your strong suit Let me start by saying that you have gotten better. This does not mean that I would recommend you. I don't believe your facility is what Lincoln had i Let me start by saying that you have gotten better. This does not mean that I would recommend you. I don't believe your facility is what Lincoln had in mind when they set up the concierge service. Sad, because I really do love the car. Good thing Don Ground works for you or you would really be in bad shape. Since you are the only Lincoln dealership short of Catskill, you are pushing me towards another brand of car. More

fast service thorough complete job. explained service provided. made recommendations was not pushy makes you want to come back. see you in 5,000 miles (2 months😁 thorough complete job. explained service provided. made recommendations was not pushy makes you want to come back. see you in 5,000 miles (2 months😁 More

Regular check-up and oil change They promised me I would be out by 2 and I was out by 2, really liked the video you get from the tech on his checks and what needs to be done or you s They promised me I would be out by 2 and I was out by 2, really liked the video you get from the tech on his checks and what needs to be done or you still have time on. Service Dept check in with Merys was excellent, I was even offered to shared this lunch More

Took too long to get car back Brought car in, tuesday, part needed wasnt ordered until wednesday, car ready thursday. Ordered part s/have been ordered tues for wed. Car is under w Brought car in, tuesday, part needed wasnt ordered until wednesday, car ready thursday. Ordered part s/have been ordered tues for wed. Car is under warranty, hole appeared on back side of radiator. Never seen this before, initially nick cant cover under warranty, asked to talk to mgr, mulvaney. Mulvaney accused of someone tampering with radiator, oil had been changed over 1000 miles ago. He sent in pics to hyundai to see if they woukd cover and they coveted 60%. I had a text contact but never got a text on status, i had to cal multiple times each day. Mukvaney called twice in the three day span. Just disappionting overall, had to pay 450.00, not alot of contact during process. More