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Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,414 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,414 Reviews of Matthews Hyundai of Schenectady - Service Center
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May 07, 2019
Great customers service Really great customers service also fast responds to all you question great job performance overall my car was shaking in gear they goot it in and fi Really great customers service also fast responds to all you question great job performance overall my car was shaking in gear they goot it in and fixed fast for me More
by ELDURO1727
Verified CustomerEmployees Worked With
Jessenia Maldonado , Nicholas Fear
May 05, 2019
I was placed in a bad situation So I went to get my car serviced for my 15000 mile service and there were recalls on the car. They did everything and as I'm leaving the check engine So I went to get my car serviced for my 15000 mile service and there were recalls on the car. They did everything and as I'm leaving the check engine light starts flashing at me and I immediately take it back. They take my car and then say it's a broken wire harness and that it was on back order. So! Now I am without a car for God knows how long and they refuse to give me a rental cause I'm under 25. What really upset me is that it seems almost as if they were the ones to mess up my car and refused to help me out in the situation. I will honestly never return because that was a very angering and stressful experience. More
by kaelahunter323
Employees Worked With
Merys and Robert
May 04, 2019
Made to feel we were priority Service rep Marys took us under her wing. This was our first experience at Fucillo.. She surpassed our expectations with her friendly, professional, a Service rep Marys took us under her wing. This was our first experience at Fucillo.. She surpassed our expectations with her friendly, professional, and in-charge personality. She made this first experience A+!!! More
by JhnLyonsLJ
Employees Worked With
Martys-Ladie
May 02, 2019
Pleasant Service Managers Always willing to help and explain. I was able to get in an out quickly and knew my car was safe. For my scheduled brake change and inspection I r Always willing to help and explain. I was able to get in an out quickly and knew my car was safe. For my scheduled brake change and inspection I received good communication on the phone, at the desk and when picking up. More
by Knowles
Employees Worked With
Service- Bob
May 01, 2019
Car was detailed. If I could put photos on here, I would. Just glad that it was a complimentary Detailing due to another occurrence that happened in July. If I could put photos on here, I would. Just glad that it was a complimentary Detailing due to another occurrence that happened in July. More
by julietucker825
Employees Worked With
Nicholas Fear
May 01, 2019
Routine Oil Change These guys are great. So nice and accommodating. Very fast as well. Makes car service ok. Nick really knows his stuff. The other guys in service These guys are great. So nice and accommodating. Very fast as well. Makes car service ok. Nick really knows his stuff. The other guys in service are terrific as well. More
by DSFAUBION
Employees Worked With
Nicholas Fear
April 29, 2019
My appointment took only 1 hour for service requested. I have purchased 3 Hyundai Sonatas to date. Service has been very helpful. The link showing the video of my car in the garage getting serviced was n I have purchased 3 Hyundai Sonatas to date. Service has been very helpful. The link showing the video of my car in the garage getting serviced was not working. More
by Miriam
Employees Worked With
Nicholas Fear
April 28, 2019
helpful The service manager stayed in ongoing contact with me to let me know the progress on the repair. He was straightforward. I appreciated his thorough ex The service manager stayed in ongoing contact with me to let me know the progress on the repair. He was straightforward. I appreciated his thorough explanations. More
by SUSAN.FITZ.SBD
Employees Worked With
Bob
April 28, 2019
Great place to buy a car Service is quick and easy. Enjoyed the video of my car in the garage getting serviced. I could see exactly what was wrong with my car. Service is quick and easy. Enjoyed the video of my car in the garage getting serviced. I could see exactly what was wrong with my car. More
by Helena
Employees Worked With
Nicholas Fear
April 28, 2019
Listening is always key I tried to explain to the employee what the problem was with my car which was the shifter and they absolutely did not listen to me. The kept insisting I tried to explain to the employee what the problem was with my car which was the shifter and they absolutely did not listen to me. The kept insisting that my whole ignition needed to be replaced. After sitting there for 3 hours my boyfriend had to literally show the mechanic what the issue with my car was. Then while I was waiting I kept getting conflicting responses about my warranty and after all of that nothing could be done that day. After talking with employee I said that it makes driving my car hard because I can't take the key out he told me there were no loaners available and then said that I should just leave my key in the ignition and use my spare to lock my car. Which is leaving my car open to be stolen. The only saving grace about this experience is that an appointment was made for me for first thing Monday morning. More
by sleavitt992
Employees Worked With
Nicholas Fear
