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Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,414 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,414 Reviews of Matthews Hyundai of Schenectady - Service Center
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May 23, 2019
Excellent service Bob Anderson was amazing took time to listen to my concerns, forwarded the information to Kyle the technician, who gave my car a thorough expection.. Bob Anderson was amazing took time to listen to my concerns, forwarded the information to Kyle the technician, who gave my car a thorough expection.. always happy with the people there! More
by SNOWASKI13
Verified CustomerEmployees Worked With
Robert Anderson and Kyle Rogers
May 22, 2019
Quality experience Bob was very informative and helpful throughout the entire process of my experience/service. He called with updates and any info, quickly contacted th Bob was very informative and helpful throughout the entire process of my experience/service. He called with updates and any info, quickly contacted the warranty inspector to come view the vehicle, as well as notified me when my car would be ready for pick up. Thank you! More
by meggie88.md
Employees Worked With
Robert Anderson
May 22, 2019
Failure to start The service dept. took the car on short notice and was able to find and correct an electrical issue quickly and at a reasonable price. The service dept. took the car on short notice and was able to find and correct an electrical issue quickly and at a reasonable price. More
by quiet_oak
Employees Worked With
Nicholas Fear
May 22, 2019
Quick service Brought vehicle in for oil change. Had barely enough time to finish my bag of popcorn before it was done. Quick service - less than 1/2 hour., no iss Brought vehicle in for oil change. Had barely enough time to finish my bag of popcorn before it was done. Quick service - less than 1/2 hour., no issues. More
by dharmon49
Employees Worked With
Merys Peguero
May 21, 2019
Friendly and helpful I appreciated the friendly customer service and ability to text for updates.I was happy with my experience and will continue to service my vehicle her I appreciated the friendly customer service and ability to text for updates.I was happy with my experience and will continue to service my vehicle here. More
by ksuatoni
Employees Worked With
M Vasguez
May 20, 2019
Service app Great service done in a timely manner thanks againI would recommend this service center to everyone that want quality work done at reasonable prices.s Great service done in a timely manner thanks againI would recommend this service center to everyone that want quality work done at reasonable prices.so thank you guys More
by begd455
Employees Worked With
Nicholas Fear
May 17, 2019
Strut fix I had to go in twice just for 1 repair due to having bought an extended service contract on my Cadillac. The 1st was to say yes the struts were bad a I had to go in twice just for 1 repair due to having bought an extended service contract on my Cadillac. The 1st was to say yes the struts were bad and get approval from said contract company saying they would fix them and order parts. Went back on 2nd visit and that's where the mess started. I asked if they were going to send it out to a Cadillac dealership to fix and was told no they would figure it out some how. They are not familiar with Cadillac only to sell them it appeared. From 8 am till 6:30pm they had my car trying to fix it. The first issue was it took from 8 am till 5 for them to get everything set and fixed. It then took from 5 to 6:30 for them to give me a print out of an alignment they did too. I received the before printout after 20 mins but to get the after one took the rest of the time (70 mins). I was told they had to put it back on the machine but they were working on another car, then my car went on but it was a big deal to strap it on right. At one point I asked Mr. Fear, another service manager how long it took to do an alignment and was told 45mins to an hour and a half. This made me very upset cause it seemed at that point yes they put the car on the machine to see how bad it was initially, but it wasn't horrible so they truly didn't do the alignment cause it took so long with putting the struts on. I was then told by Mr. Fear could I please take it up with Bob (my service manager) cause he already had a bad day. Really? I then confronted Bob and didn't get a straight yes or no if the actual alignment was done only that they were trying to get it perfect so it would show on the sheet that it was good A.k.a do the alignment then. I unfortunately have to go back here to use my warranty but if I had the choice I never ever would..Ever! More
by TBOOTH25
Employees Worked With
Robert Anderson, Nicholas Fear
May 17, 2019
Awesome Service!! Professional, Courteous, and Prompt!!! Keep up the fantastic experience!! Wish I found this dealer years ago. If you enjoy feeling welcome and you are Professional, Courteous, and Prompt!!! Keep up the fantastic experience!! Wish I found this dealer years ago. If you enjoy feeling welcome and you are among friends, this is the place. More
by MUSTLIFT
Employees Worked With
Nicholas Fear
May 16, 2019
Great Service Center Nick was timely on letting me know of the status of my car. He put me in a loaner so I could go on with my life with not missing a beat. Parts are o Nick was timely on letting me know of the status of my car. He put me in a loaner so I could go on with my life with not missing a beat. Parts are ordered awaiting completion. More
by adamsmith2
Employees Worked With
Nicholas Fear
May 15, 2019
service was excellent My appointment was handled in a timely manner and I was provided a loan vehicle. Service department was friendly and helpful, while answering any ques My appointment was handled in a timely manner and I was provided a loan vehicle. Service department was friendly and helpful, while answering any questions that I had. More
by BPAB53
Employees Worked With
Robert Anderson, Timmy Brunette
