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Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,414 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,414 Reviews of Matthews Hyundai of Schenectady - Service Center
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June 17, 2019
Not your strong suit Let me start by saying that you have gotten better. This does not mean that I would recommend you. I don't believe your facility is what Lincoln had i Let me start by saying that you have gotten better. This does not mean that I would recommend you. I don't believe your facility is what Lincoln had in mind when they set up the concierge service. Sad, because I really do love the car. Good thing Don Ground works for you or you would really be in bad shape. Since you are the only Lincoln dealership short of Catskill, you are pushing me towards another brand of car. More
by MUPPETFAN81
Verified CustomerEmployees Worked With
Nicholas Fear
June 16, 2019
fast service thorough complete job. explained service provided. made recommendations was not pushy makes you want to come back. see you in 5,000 miles (2 months😁 thorough complete job. explained service provided. made recommendations was not pushy makes you want to come back. see you in 5,000 miles (2 months😁 More
by jenene
Employees Worked With
Nicholas Fear
June 16, 2019
Regular check-up and oil change They promised me I would be out by 2 and I was out by 2, really liked the video you get from the tech on his checks and what needs to be done or you s They promised me I would be out by 2 and I was out by 2, really liked the video you get from the tech on his checks and what needs to be done or you still have time on. Service Dept check in with Merys was excellent, I was even offered to shared this lunch More
by LCANCELLIERE1
Employees Worked With
Merys Leidi, Nicholas Fear
June 08, 2019
Thinking of bringing my laundry in This service department exceeded my expectations to an unimaginable extent. When checking in, I casually mentioned that I had lost my cell phone an This service department exceeded my expectations to an unimaginable extent. When checking in, I casually mentioned that I had lost my cell phone and was a little upset. 10 minutes later they came back with it, having looked deep in the crevices under the seat! Rescued! They took be back and forth to my home without making it seem an imposition. They did extra work for free after checking with Hyundai about an iffy situation, saving me hundreds. They really had my back and went above and beyond. Next time I come in I am bringing in some shirts that need pressing. Well. I will at least buy my next car there. More
by blevering
Employees Worked With
Nicholas Fear
June 02, 2019
Took too long to get car back Brought car in, tuesday, part needed wasnt ordered until wednesday, car ready thursday. Ordered part s/have been ordered tues for wed. Car is under w Brought car in, tuesday, part needed wasnt ordered until wednesday, car ready thursday. Ordered part s/have been ordered tues for wed. Car is under warranty, hole appeared on back side of radiator. Never seen this before, initially nick cant cover under warranty, asked to talk to mgr, mulvaney. Mulvaney accused of someone tampering with radiator, oil had been changed over 1000 miles ago. He sent in pics to hyundai to see if they woukd cover and they coveted 60%. I had a text contact but never got a text on status, i had to cal multiple times each day. Mukvaney called twice in the three day span. Just disappionting overall, had to pay 450.00, not alot of contact during process. More
by FARRELLFA5
Employees Worked With
Mulvaney, Nicholas Fear
June 01, 2019
Highly recommend Every time I go in to get my car serviced I am very pleased with my service. I highly recommend the service employees go out of there way to make sure Every time I go in to get my car serviced I am very pleased with my service. I highly recommend the service employees go out of there way to make sure you get the service deserved. More
by kquinones98
Employees Worked With
Nicholas Fear
May 30, 2019
repairs to my vehicle My repairs were done in a timely manner. I was given a loaner for my troubles. Thank you Bob Anderson for another job well done My repairs were done in a timely manner. I was given a loaner for my troubles. Thank you Bob Anderson for another job well done More
by prqueen38
Employees Worked With
Bob Anderson
May 29, 2019
Turn around was a lot slower than I expected I brought my car in for a 7:30 appointment and did not receive an initial call until approximately 10:30 am. It took several calls in the afternoon to I brought my car in for a 7:30 appointment and did not receive an initial call until approximately 10:30 am. It took several calls in the afternoon to figure out the status of my vehicle including several that went to voice mail. On the whole, not one of the better visits I have had to this facility. The video inspection was amusing, but not very useful. More
by ssharfst
Employees Worked With
Somebody (female) whose name started with an M.
May 25, 2019
Service Review Very friendly and helpful. The wait was a lot shorter then I thought it was going to be. Kept me very informed of my visit Very friendly and helpful. The wait was a lot shorter then I thought it was going to be. Kept me very informed of my visit More
by Durkeejlynn
Employees Worked With
LUIS GARCIA, JEFF NADIM
May 24, 2019
quick in quick out The people I encountered were polite, efficient and knowledgeable My service was quick. I was in and out in less than 45 minutes! I thought I would be The people I encountered were polite, efficient and knowledgeable My service was quick. I was in and out in less than 45 minutes! I thought I would be there for a couple hours. More
by mom3gmom6
Employees Worked With
don't know the names
