Matthews Hyundai of Schenectady - Service Center

Factory recall Prompt,courteous,helpful,informative,timely. Had an unrelated issue that was identified and scheduled for another service under a extended warranty. B Prompt,courteous,helpful,informative,timely. Had an unrelated issue that was identified and scheduled for another service under a extended warranty. Bob is a real professional. More

Great Service top notch service, kept me up to date and in the know on the status of my car. Always friendly, courteous and professional. Highly recommend! top notch service, kept me up to date and in the know on the status of my car. Always friendly, courteous and professional. Highly recommend! More

Car wash Was told the vehicle was going to be washed it was not. Also, the mechanic mistakenly inspected the vehicle. It was not due until June. Was told the vehicle was going to be washed it was not. Also, the mechanic mistakenly inspected the vehicle. It was not due until June. More

Happy with service It's nice to know you can trust having your car serviced. Was there for 40,000 mile service and inspection. Another issue was discovered. Nick came an It's nice to know you can trust having your car serviced. Was there for 40,000 mile service and inspection. Another issue was discovered. Nick came and told me about it and we discussed before proceeding. He's great to deal with. Very courteous and pleasant. Music was quite loud when I arrived. Asked politely if it could be turned down a bit. They did so. More

Took care of everything j needed Everything takes at least an hour but it gets fixed right.work with you and answer any questions you have.not a very high price either Everything takes at least an hour but it gets fixed right.work with you and answer any questions you have.not a very high price either More

Awesome experience! Bob Anderson in your service department is awesome! He followed up on a tentative appointment that he and I scheduled a few months ago and he called, Bob Anderson in your service department is awesome! He followed up on a tentative appointment that he and I scheduled a few months ago and he called, got it set up to have someone bring a loaner to me, had my car serviced and then it was brought back washed and all set!! Couldn’t have asked for better service! Thanks again! More

Great sevice Very happy with everyone that helped me the day I went in for my services was a very friendly environment and I look to keep going back Very happy with everyone that helped me the day I went in for my services was a very friendly environment and I look to keep going back More

Excellent Service At my 30,000 mile service brakes were recommended. Bob stressed it was my decision and I didn't feel pressured. He explained my options and I was ve At my 30,000 mile service brakes were recommended. Bob stressed it was my decision and I didn't feel pressured. He explained my options and I was very satisfied with the reason to get the new brakes. He was very pleasant and easy to work with. More

Disappointed with Service I’m disappointed with Fucillo Hyundai and will be taking my car elsewhere in the future. My door handle needed to be replaced. I was told the part I’m disappointed with Fucillo Hyundai and will be taking my car elsewhere in the future. My door handle needed to be replaced. I was told the part had to be ordered and would be in within a couple days. A week or so later, I called to inquire about the part and I was told it was accidentally being sent to be painted. So I would need to wait a few more days. Fast forward.... after 3 weeks from my initial visit when the part was ordered, I called to find out when the handle could be fixed. I was asked if my car was red. It is not. The part, that was never supposed to be painted was painted red. My car is silver, Nick said he’d overnight the part and it could be installed yesterday afternoon, When the job was done, I called to pay my credit card since I was having trouble getting a ride to the dealership before it closed. I was told that in order to do that, I’d have to print off an email authorization form and either scan/email/fax a copy of that and my license to them before that could happen. I’ve been to numerous other dealerships and never had this problem before. I ended up making it into the dealership to pay in person. I paid full price, with no apology even given for the inconveniences over the past three weeks. This is not the first issue I’ve had at this dealership, and consequently will not return. More

Good job My 2013 SantaFe Sport needed a new engine at 75k. Warranty covered replacement but locating the engine took time. Five weeks later we're back in the r My 2013 SantaFe Sport needed a new engine at 75k. Warranty covered replacement but locating the engine took time. Five weeks later we're back in the road. They also located a loaner after a week so the inconvenience was kept to minimal levels. More