Matthews Hyundai of Schenectady - Service Center

Awesome! First of all, I have never used a dealership where every single employee goes out of their way to help you in every way possible. I'll start with Morg First of all, I have never used a dealership where every single employee goes out of their way to help you in every way possible. I'll start with Morgan. I care for my mum who is 95 and has Alzheimers so I have to take her with me wherever I go. I was struggling with my mum's wheelchair and Morgan came racing out, and fixed everything. She was amazing and so kind. Then the people that serviced my vehicle - I don't know who they were but they did a brilliant job. I thought both front and rear brakes would have to be replaced but they let me know it was just the front. I have never had my car serviced where they didn't try to sell me something I didn't need. That was super impressive. My mum is on medication that must be taken with a meal and since a lot was being done to my car, I asked if I could walk to someplace to get her something. The manager wouldn't hear of it. He had this guy Brandon drive me. And Brandon was super nice. There was a woman at the dealership, Crystal, who used to be an aide and gave me some great advice about lifting my mum so I wouldn't injure myself. And then, when we were leaving, I was pushing my mum to the car and this guy Malik came racing across the parking lot to offer to put the wheelchair in the trunk for me! Seriously, where do find employees like this? I will never, ever go to another dealership. I am a customer for life. PS I am not on Facebook. More

Great Experience the service Department was great I Recommend going to them instead of a local repair shop great Customer service I would Definitely go back to them in the future Thanks for the grea I Recommend going to them instead of a local repair shop great Customer service I would Definitely go back to them in the future Thanks for the great service More

The best They are AWESOME at the Schenectady Fuccillo. They addressed my concerns. Took care of EVERYTHING. Had me in and out in very little time. I would They are AWESOME at the Schenectady Fuccillo. They addressed my concerns. Took care of EVERYTHING. Had me in and out in very little time. I would recommend them 110% and then some. THANK YOU so very much!!!!! More

Service center was very professional and a pleasure to deal with. Also the employee who picked up and returned our car was top notch. So far do not see any problems was very professional and a pleasure to deal with. Also the employee who picked up and returned our car was top notch. So far do not see any problems with the service. Liz Hall More

Great Service Very comfortable bringing my vehicle to Nick at Fuccillo Lincoln -do not wait that long and while waiting I had a nice conversation with my salesman, Very comfortable bringing my vehicle to Nick at Fuccillo Lincoln -do not wait that long and while waiting I had a nice conversation with my salesman, Don Grounds. Always a pleasure to have my vehicle serviced there. Very efficient and professional. Nick does a great job and his associates too. Received full explanation of work done. I recommend buying the service plan in advance as it’s nice seeing the invoice with a zero balance. William Pezzula More

Headlights Very helpful and understanding with our situation with our Hyundai elantra headlights that would only working part of the time thank you being patient Very helpful and understanding with our situation with our Hyundai elantra headlights that would only working part of the time thank you being patient with our concerns More

Oil change and tire rotations Appointment was on time. Waiting for car was less than projected. Service completed quickly. Minimal wait time. Coffee available and comfortable wait Appointment was on time. Waiting for car was less than projected. Service completed quickly. Minimal wait time. Coffee available and comfortable waiting area. Thank you. More

warranty issues My car died again and had to be towed into the Fuscilo dealership in Schenectady. The battery died again and had to be checked with diagnostic test t My car died again and had to be towed into the Fuscilo dealership in Schenectady. The battery died again and had to be checked with diagnostic test to try to ascertain the reason for the battery failing. But no direct cause was discovered. So the 2nd battery was replaced. I had a loaner car available and it worked out as best as could be expected. More

Ms. Morgan Hoyt and Mr Gagliardi were very helpful! Your team led by the people named above + skilled mechanics resolved my issues. As they needed to order a couple of parts I will be back tomorrow am. Your team led by the people named above + skilled mechanics resolved my issues. As they needed to order a couple of parts I will be back tomorrow am. More

Great experience Courteous service dept. Kept informed as the repairs were being made. Allotted a loaner vehicle and was always treated with respect.Just a very nice p Courteous service dept. Kept informed as the repairs were being made. Allotted a loaner vehicle and was always treated with respect.Just a very nice place to do business. More