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Matthews Hyundai of Schenectady

Schenectady, NY

4.6
3,237 Reviews
Discover something BIG at Matthews Hyundai of Schenectady! At Matthews Hyundai of Schenectady, we have a tremendous selection of New & Used Hyundais to give you the absolute best selection in the Capital Region! We believe in long-term relationships with our customers and with our transparent pricing, your vehicle purchase can be hassle-free and stress-free. Say goodbye to pushy car sales people and hello to Matthews! Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges, OR market rate adjustment fees. Save money and join our exclusive loyalty program Matthews Rewards Plus and save BIG on service or a future vehicle purchase! Download the Matthews App for free in your App Store to access your Matthews Rewards Plus benefits, shop online, schedule your service appointment, and MORE! You and your safety are our top priority and we maintain a clean and sanitized environment for all and encourage an appointment to meet with our staff. Not comfortable leaving home? No problem! Shop online and chat with one of our Personal Shoppers who are always ready and willing to help! Plus, we'll buy your car- even if you don't buy from us! Discover Matthews and how Matthews Hyundai means More. Every Day. Every Way. We look forward to serving you soon!
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4101 State Street

Schenectady, NY

12304

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Showing 3,237 reviews

August 10, 2024

Horrible, rude, lack of knowledge, disrespectful, arrogant, non empathetic and treats you like you're any other person and not like a valued Hyundai customer and owner. More

by GoldenAgent0904
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Domonique Scott-Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Fear
Aug 12, 2024 -

Matthews Hyundai of Schenectady responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Michael Capadona or Service Manager Robert Delorm) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

August 05, 2024

Always making sure your customers are satisfied. Going above and beyond. Very happy I’m apart of the Hyundai family More

by goodin825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Fear
Aug 05, 2024 -

Matthews Hyundai of Schenectady responded

Hi goodin825, Thank you for the 5 Star Review and your business!

August 03, 2024

Excellent customer service. Wait time was exact. Service was very good It’s all good More

by OSTRANDERJANICE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Matthews Hyundai of Schenectady responded

Hi OSTRANDERJANICE, Thank you for the 5 Star Review and your business!

August 03, 2024

Very easy to work with. Everyone was very accommodating and friendly. Would definitely recommend this dealership to anyone. More

by DINOMARIE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Capadona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Bauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Boodhoo, Carl Clarke
Aug 05, 2024 -

Matthews Hyundai of Schenectady responded

Hi, Thank you for the 5 Star Review and your business! We hope you enjoy your new ride!

August 01, 2024

Asked to look in to my fob, it does not work, nobody looked in to it. Waiting area is bare, no water or anything. Waited to be seen after arrival for 10 min, your front people talked to each other while More

by moconn6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Domonique Scott-Henry
2.0
This rating includes all reviews, with more weight given to recent reviews.
July 29, 2024

Very welcoming, accommodating, and appreciative of my business. Service performed as requested and on time. More

by Jaq627
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
Jul 31, 2024 -

Matthews Hyundai of Schenectady responded

Hi Jaq627, Thank you for the 5 Star Review and your business!

July 27, 2024

Received notification that my car was under recall. Made appointment stating that this was the sole purpose. Brought car in, nada arrangement for ride and left vehicle. Notified that yes car required More

by Jjeeb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Do not know
July 25, 2024

We’re not prepared for me, had to sit in a chair in the direct sun and wait. No water, no customer service what so ever. More

by dgzeh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Capadona
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 24, 2024

The people at the service centre are fine, but the person who answered the phone who talked to my wife was TERRIBLE!!! More

by 00SLTC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 22, 2024

Service department has been fobvious. The sales department on the other hand not so much. More

by GenoWarnken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 22, 2024 -

Matthews Hyundai of Schenectady responded

Hi GenoWarnken, Thank you for the 5 Star Review and your perfect review!

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