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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
324 Reviews

324 Reviews of Matthews Hyundai of Greece - Service Center

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August 25, 2024

Anticipated 1 hour service for a recall service. After a 2 and a half hour wait I was provided a loaner and had to return the next day to get my car. I anticipated better customer service. More

by jgiovann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Massimo Castelli
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Matthews Hyundai of Greece responded

Hi, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. We’d like the opportunity to speak with you in hopes to learn from our mistakes, at your earliest convenience please reach to General Manager, Massimo Castelli.

August 24, 2024

Very impressed with service rendered. Eric in service was very professional and an answer to my prayer, More

by HARRIETD623
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric
Aug 26, 2024 -

Matthews Hyundai of Greece responded

Hi, We’re so glad to hear you had a great experience with Eric! We appreciate your business and the 5 Star Review!

August 24, 2024

Very welcoming service staff, very good and professional staff, work needed to be done was done well and satisfactorily, More

by Arshad Mahmood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Javed in service department
Aug 26, 2024 -

Matthews Hyundai of Greece responded

Hi Arshad, We’re so glad to hear you had a great experience with us! We appreciate your business and the 5 Star Review!

August 22, 2024

My wife went in for a free oil change. while there she was told she needed an engine air filter, cabin filter and an alignment. The car has 15k miles on it. The sad thing is they wanted to More

by SSICK14607
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Can’t remember who the sales guy was
Aug 26, 2024 -

Matthews Hyundai of Greece responded

Hi, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Massimo Castelli or Service Manager Ashley Rourke- Salamone) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

August 21, 2024

Thank you every one, especially Chris, who made my car buying experience easy and hassle free. The new show room, service area and waiting room are clean and comfortable. More

by LGRENNAN
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 26, 2024 -

Matthews Hyundai of Greece responded

Hi, We’re so glad to hear you had a great experience with Chris! Thank you for your business and the great review!

August 19, 2024

Clean area and waiting room is clean and Todd is always pleasant Service is fast and great More

by JUDIEPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd in service
Aug 20, 2024 -

Matthews Hyundai of Greece responded

We're pleased to hear you were impressed by your experience with Todd! Thank you for choosing Matthews Hyundai.

August 19, 2024

Todd Scharping and crew are a pleasure to work with , very knowledgeable and they go the extra mile to make sure the customers are happy. More

by martusciello1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Scharping
Aug 20, 2024 -

Matthews Hyundai of Greece responded

Thank you for choosing Matthews Hyundai! We're pleased to hear Todd always takes great care of you and we truly appreciate your business!

August 19, 2024

Many thanks to Ashley and Eric in the Service Dept. In helping resolve our engine problem with Hyundai. It was a long 41/2 weeks before our Hyundai Santa Fe Sport was returned to us. Hyundai agreed to More

by KNABNICA
Recommend Dealer
Yes
Employees Worked With
Ashley,Eric of the Service Dept
Aug 20, 2024 -

Matthews Hyundai of Greece responded

Thank you for choosing Matthews Hyundai to service your vehicle! We're so glad Ashley and Eric took great care of you!

August 18, 2024

The service department is excellent hands down, they have been servicing my Hyundai since I bought it and never had any issues. Great Job More

by martusciello1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Matthews Hyundai of Greece responded

Thank you for choosing Matthews Hyundai! We truly appreciate your business!

August 18, 2024

It was a good transaction between trading in my old car and getting a new car. I really think Chris for a service and getting me into a new car thank you. More

by eaddison1970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2024 -

Matthews Hyundai of Greece responded

Congratulations on your new ride and thank you for choosing Matthews Hyundai! We're so glad to hear Chris took great care of you!

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