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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
324 Reviews
Call Service Center (888) 905-9755

324 Reviews of Matthews Hyundai of Greece - Service Center

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September 06, 2024

They were very professional and friendly. The followup was excellent as well via a telephone call. More

by DONNACHEILER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
ERic
Report | Print
Sep 09, 2024 -

Matthews Hyundai of Greece responded

Hi, We're so glad to hear you had a great experience with us! Thank you for your business and the great review!

September 04, 2024

Very welcoming, professional yet also friendly, greeted me promptly; Chris Raetz offered a beverage every time I walked in. Returned my calls & texts print. More

by TKLINDO21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in financing : excellent! Professional, personable.
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Sep 05, 2024 -

Matthews Hyundai of Greece responded

HI, We’re so glad to hear you had a great experience with Chris Raetz! Thank you for your business and the great review!

September 02, 2024

Still having same issues ? ? Don’t know if it is as bad?? Plungers on the tailgate More

by dgiumen1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t know names
Report | Print
Sep 05, 2024 -

Matthews Hyundai of Greece responded

HI, We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. (General Manager Massimo Castelli or Service Manager Ashley Rourke- Salamone) will be reaching out in hopes to rectify the situation. Thank you for letting us know.

September 02, 2024

I'm always happy to show up there. This time it was for a recall. I didn't wait there, but it was finished when promised Thank you. More

by cmichelsen52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service, Eric
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Sep 05, 2024 -

Matthews Hyundai of Greece responded

Hi, Thank you for the perfect review and your business!

September 02, 2024

I have a brand new Santafe and it has already been there 3 times and is still having issues. The service department seems annoyed every time I go there. More

by No
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
No
Report | Print
Sep 09, 2024 -

Matthews Hyundai of Greece responded

Hi, We sincerely apologize. Our team has been made aware again that you need to be contacted ASAP. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, to ensure our records are correct? Your business is important to us.

September 01, 2024

Did the job in a good amount of time and good job! Pleased with service More

by ninac8714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
Report | Print
Sep 05, 2024 -

Matthews Hyundai of Greece responded

Hi, We’re so glad to hear you had a great experience with us! Thank you for your business and the great review!

September 01, 2024

We came in to look at the new palisade and were greeted by an amazing team. My wife and I were involved in an accident totaling our brand new vehicle so we weren’t in the market for a new car. The team ove More

by PRISLER6
Recommend Dealer
Yes
Employees Worked With
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ostrander, Erica Polimeni
Report | Print
Sep 05, 2024 -

Matthews Hyundai of Greece responded

Hi, We’re so glad to hear you had a great experience with us! Thank you for your business and the great review! We hope you enjoy your new ride.

August 31, 2024

Employees are very friendly and caring. Nice area in which to wait for service to be completed. More

by tstanley1104
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Constabile
Report | Print
Sep 05, 2024 -

Matthews Hyundai of Greece responded

Hi, Thank you for the 5 Star Review and your business!

August 29, 2024

The facility is clean, the staff is friendly and knowledgeable and the work is done well. More

by POWERSD3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
Report | Print
Sep 09, 2024 -

Matthews Hyundai of Greece responded

Hi, We're so glad to hear you had a great experience with us! We appreciate your business and the 5 Star Review!

August 28, 2024

One of the worst experiences I've ever had in my life with your company. I will not be back More

by andredade64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Parts Department
Report | Print
Sep 09, 2024 -

Matthews Hyundai of Greece responded

Hi, We sincerely apologize. Our team has been made aware again that you need to be contacted ASAP. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, to ensure our records are correct? Your business is important to us.

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