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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
415 Reviews

415 Reviews of Matthews Hyundai of Greece - Service Center

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June 10, 2023

Always up front, repairs done properly when promised, good communication, friendly staff, never a problem. More

by ROSEANNEBAILEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Matthews Hyundai of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

June 08, 2023

I Always have had great customer service and friendly atmosphere everyone goes above and beyond More

by aj923ny
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Pagano- great service
Jun 26, 2023 -

Matthews Hyundai of Greece responded

Thanks for choosing Matthews to service your vehicle. We appreciate your review and look forward to serving you again soon!

June 07, 2023

In spite of major ongoing construction and a booked schedule, Mathews was able to fit me in,, provided two way transportation, and speedy service. Overall the best dealership experience I've had .. gr More

by MOMMYB33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Koval
Jun 26, 2023 -

Matthews Hyundai of Greece responded

Thank you for the EXCELLENT review of our Team at Matthews! We truly appreciate your business and we're so glad you had a good experience with us!

June 06, 2023

I was informed that I would receive my receipt in the mail for services done, but I have not. I have scratches and paint on my car that I did not have before I dropped off my car. Disappointed. More

by ELISHACRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Unknown
Jun 26, 2023 -

Matthews Hyundai of Greece responded

Thank you for letting us know about your recent experience. We want to assure you that we are working diligently to find a resolution and apologize that it wasn’t a great experience.

May 30, 2023

With CONSTRUCTION, DROPPING MY CAR OFF WAS A NIGHTMARE. finally AFTER EXPRESSNG MY ANGER a GENTLEMAN NAMED Dale acme over and told me to park on side of bldg-and there were no spots. He saw how frustrat More

by JUSTSUZYS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd, Dale
Jun 26, 2023 -

Matthews Hyundai of Greece responded

Thanks for taking the time to review your experience at Matthews! Have a great day!

May 24, 2023

Comment on anti-theft software installation. Small sticker is on the driver's window- from what I've seen on TV, it's mostly the back window behind the driver that gets broken. - why not put th More

by WILLIAMJFENLON
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept - Very good
Jun 26, 2023 -

Matthews Hyundai of Greece responded

Thank you for choosing Matthews! If there is anything more we can do in the future to provide a better experience, please don’t hesitate to reach out and let us know how by emailing TellUs@matthewsauto.com

May 22, 2023

it's under construction, had to go somewhere else to even sit. needs to be somewhere. or a car to take you somewere More

by MILAGROS317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews Hyundai of Greece responded

We sincerely apologize for your recent experience with us and do apologize that there was no seat available during your visit. As you can relate, construction can be chaotic and we do truly appreciate your business.

Jun 26, 2023 -

Matthews Hyundai of Greece responded

Thank you for choosing Matthews! If there is anything more we can do in the future to provide a better experience, please don’t hesitate to reach out and let us know how by emailing TellUs@matthewsauto.com

May 21, 2023

Great service from making the appointment to the great personality and professional of the staff always over and over More

by JMASTEN217
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kelsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews Hyundai of Greece responded

Thank you for choosing Matthews and the excellent review!

May 20, 2023

Great bunch of guys you have there. All ways fast and friendly. That new place looks nice that you have in service on the wall. More

by dpagano0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Dondorfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Kelsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2023 -

Matthews Hyundai of Greece responded

Thank you for the great review and your business!

May 18, 2023

I was very happy with the service I received. Everything was explained clearly, and I was made aware of any additional service before it was performed. More

by max.sennett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Pagano
May 23, 2023 -

Matthews Hyundai of Greece responded

Hi Max-We appreciate your business and feedback!

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