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Matthews Hyundai of Greece - Service Center

Rochester, NY

4.6
324 Reviews

324 Reviews of Matthews Hyundai of Greece - Service Center

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August 04, 2024

Upon arrival for my "appointment" I was told that I had none! The service agent then went out of his way to "squeeze" me in. Thank you for that. How come when I called in and the woman took my information, More

by williamgifford
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kelsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 08, 2024 -

Matthews Hyundai of Greece responded

Hi William, Thank you for your feedback. We sincerely apologize for your recent service experience with us! We have sent this to our General Manager. We're glad to hear that our team was able to get you in! We appreciate the 5 Star Review and your business.

August 03, 2024

Very good and smooth new car experience. Extremely clean dealership. Staff was great, helpful and friendly. More

by candynation2014
Recommend Dealer
Yes
Employees Worked With
Xavier Sued, Rich, John
Aug 05, 2024 -

Matthews Hyundai of Greece responded

Hi candynation2014, Thank you for the 5 Star Review and your business!

August 03, 2024

Verdy helpful love the bright color explained inside of the car throughly. Just good Service all aroundKonas rule!!! More

by SVIAHARRYT
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bill Kelsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Raetz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 05, 2024 -

Matthews Hyundai of Greece responded

Hi SVIAHARRYT, We’re so glad to hear you had a great experience with us! We appreciate your business!

August 03, 2024

I think that the service department is going to be very helpful for me and my new vehicle I like that it closes to me More

by GDUNST55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Ostrander
Aug 05, 2024 -

Matthews Hyundai of Greece responded

Hi GDUNST55, We’re so glad to hear you had a great experience with us! We appreciate your business and look forward to helping you with future visits.

August 02, 2024

Assistant Service Mgr. , Todd Scharping, has been very trustworthy and helpful for the 14 years I 've owned my Hyundai. Especially during the past year plus while all of More

by JHEBERLE001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Denise (tall lady with black short hair)
Aug 05, 2024 -

Matthews Hyundai of Greece responded

Hi JHEBERLE001, We appreciate your feedback. We’re so glad to hear you had a great experience with Todd! Thank you for your business and the great review!

July 30, 2024

I went to trade in my old leased Tuscon SEL for a new 2024 Tuscon SEL. Bill Kelsey was the easiest, nicest and one of the most knowledgeable salesman I have dealt with. I have been a Hyundai owner for More

by JLKJ1474
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Kelsey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Massimo Castelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Ostrander
Jul 31, 2024 -

Matthews Hyundai of Greece responded

HI JLKJ1474, We’re so glad to hear you had a great experience with Bill Kelsey! Thank you for your business and the great review! We hope you enjoy your new ride.

July 30, 2024

Representatives were friendly and offered to transport me home and pick me when my car was ready. The facility was clean with complimentary snacks and coffee. My service was completed sooner than expected. I More

by vawn82
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ashley Rourke-Salamone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2024 -

Matthews Hyundai of Greece responded

Hi vawn82, We’re so glad to hear you had a great experience with us! We appreciate your business and hope to help you for future visits!

July 28, 2024

Always great service. Always go above and beyond for their customers. Grateful for the support. Thank you!! More

by jenica827
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd
Jul 29, 2024 -

Matthews Hyundai of Greece responded

Hi Jenica827, Thank you for the 5 Star Review and your business!

July 27, 2024

Recently purchased a vehicle from John, he was very helpful and informative, easy to contact and followed up on any questions or concerns in a timely manner. More

by raffjr01
Recommend Dealer
Yes
Employees Worked With
John DeSalvo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2024 -

Matthews Hyundai of Greece responded

Hi raffjr01, We’re so glad to hear you had a great experience with John! Thank you for your business and the great review!

July 27, 2024

I brought it in because trunk wouldn't close. 7 hours later they said it was fixed. However, it pops back open 70-80% of the time. Now I have to bring it back in More

by SCOTTYH73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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