Matthews Ford

Had a great buying experience. The deal was decent and Richard was so great. Honest and took care of small things in a big way. The deal was decent and Richard was so great. Honest and took care of small things in a big way. More

Rich was very helpful and went above and beyond to help me get into the car I wanted. I would definitely recommend going to him for help with your car needs. He was friendly, professional, but most importa me get into the car I wanted. I would definitely recommend going to him for help with your car needs. He was friendly, professional, but most importantly he was determined to help get me into a newer, safer and more reliable vehicle. I appreciate all his help! More

Good experience so far. Richard was wonderful to work with. Hopefully, when it's time to use customer services all will go well. Richard was wonderful to work with. Hopefully, when it's time to use customer services all will go well. More

They were awesome from the first test drive all the way through to giving me a price on my trade-in to getting me financed & driving off in my 2023 Bronco. Luke helped me through most of that journey & was through to giving me a price on my trade-in to getting me financed & driving off in my 2023 Bronco. Luke helped me through most of that journey & was a great help. I would also like to give a big shout out to Chloe, who, unfortunately, is no longer with Matthew's. She's the person who took me out on my first test drive with my Bronco. Everyone I have dealt with at Matthew's in Norwich have been wonderful. More

Prompt appointment courteous friendly people excellent service people were professional and polite gave details of service performed service people were professional and polite gave details of service performed More

Goes above and beyond for their customers! Service is top notch! Sales people put customers needs first. Service is top notch! Sales people put customers needs first. More

John was excellent and kept me informed at all times via through text or calling me on the phone through text or calling me on the phone More

Luke was all over it, emailing me on his days off, getting the truck warmed up and ready for a test drive before I even arrived at the dealership on 4/19, he was ready for me at every turn. His dedica getting the truck warmed up and ready for a test drive before I even arrived at the dealership on 4/19, he was ready for me at every turn. His dedication did not stop after the sale; without saying a word, Luke went out of his way to help me transfer my personal belongings from the old truck to the new, while I was on the phone with work. He even threw in a Matthews toy for my little girl. It's this kind of personal touch that sets businesses, and individuals, apart from the rest. I want you to know that it does not go unnoticed. More

The sales process was very straight forward and quick. We were happy with our trade in value and interest rate. We were disappointed that our insurance company didn’t receive the documents they requested We were happy with our trade in value and interest rate. We were disappointed that our insurance company didn’t receive the documents they requested to be faxed to them so we had to go get a Carco inspection. Since this car was 5 years newer than our last we probably could have used a little more explanation of the features. More

Amazing customer service by Mike Grant. I called Mike with specific needs and in short order he found my truck. There was very little back and fourth as he listened up front. So when he I called Mike with specific needs and in short order he found my truck. There was very little back and fourth as he listened up front. So when he called back I just said, SOLD! More