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Matthews Ford

Norwich, NY

4.8
247 Reviews

175 E Main St.

Norwich, NY

13815

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247 Reviews of Matthews Ford

March 31, 2026

Very knowledgeable and courteous. I have dealt with Brian at the service department at other dealerships. You are lucky to have him. More

by dshedd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul Martin, Ed Zimmerman, Brian Steigerwald, Jon Mendolia
May 19, 2026 -

Matthews Ford responded

Thank you for highlighting your excellent experience with the Service Department at Matthews Ford of Norwich. We appreciate your business, and look forward to seeing you again soon!

March 30, 2026

Good Hands Dealer through All State Insurance. Took care of all my needs. Very professional and I am very satisfied with the work done on my vehicle. More

by beaner81_63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paul, Jon Mendolia
Mar 31, 2026 -

Matthews Ford responded

Hi, We’re happy you had a great experience with our service department. Thank you for highlighting your experience with us here at Matthews Ford in Norwich!

March 28, 2026

This was the most wonderful vehicle purchase experience we’ve ever had. Rich gets top marks in all areas; friendly, knowledgeable, authentic. The no nonsense, no pressure, highly respectful atmosphere of More

by Debwcaster
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Richard Ryan, Devon O'Brien
Mar 30, 2026 -

Matthews Ford responded

Hi, Thank you for taking the time to leave us such a great review! We’re thrilled to hear you had a positive experience with Rich. Happy driving!

March 23, 2026

Great to work with. Easy going and informative. Found a car that fit the bill. More

by fmaynard57
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jesse Smith, Mike Grant
Mar 26, 2026 -

Matthews Ford responded

Hi- Congratulations on your new vehicle! We appreciate you choosing Matthews Auto and hope you enjoy every mile.

March 20, 2026

Great dealership to work with I've bought many vehicles for my personal use and business. I was fortunate to order and receive a 2022 Shelby GT500 Heritage Edition even know they are very limited. Latest p More

by bbnmags
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth, Jesse Smith, Mike Grant, Richard Ryan
Mar 20, 2026 -

Matthews Ford responded

Hi- It was our pleasure helping you find the right vehicle. Thank you for choosing Matthews Auto and enjoy your new ride!

March 16, 2026

Repair looked excellent. However, they did not call me as early as they could have to schedule the appointment, and when they did get me in, I had to wait 5 full days for the More

by BRUCEPEGG1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Martin
Mar 17, 2026 -

Matthews Ford responded

Hi- We appreciate you taking the time to share your experience. If you'd like to discuss further, please don't hesitate to reach out to us. You can reach us at tellus@matthewsauto.com.

March 15, 2026

My permit expired and the license plates never arrived, so I had to leave the vehicle parked for a few days while they were being delivered. They just told me to keep driving and to call them if I got stop More

by esaumeraz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Mark Lindenmuth, Jesse Smith, Rhamses Gonzalez
Mar 17, 2026 -

Matthews Ford responded

Hi- We’re sorry to hear that the service performed did not meet your expectations. Quality workmanship is very important to us, and we regret to hear about your visit. We have brought this to our General Manager, Mark Lindenmuth's, attention.

March 09, 2026

I had the best experience! We walked in to take a look and left with the vehicle same day! Richard Ryan was professional and great to work with! I will be going back! More

by mackk0613
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richard Ryan
Mar 16, 2026 -

Matthews Ford responded

Hi- Thank you for taking the time to leave us such a great review! We’re thrilled to hear you had a positive experience with Richard. Happy driving!

March 07, 2026

they always have been upfront about what the cost of the repair for our vehicles will be along with the timeline it takes for them to do the repair More

by jeffreypeggy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Mendolia
Mar 09, 2026 -

Matthews Ford responded

Hi Jeffrey- We’re glad your visit was efficient and hassle-free. Thank you for choosing Matthews Auto!

March 01, 2026

Very helpful and kind. Helped me to find a vehicle at the right price with the specs I was looking for. More

by jeffreyploutz
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Lindenmuth, Jesse Smith, Lucas Beebe
Mar 02, 2026 -

Matthews Ford responded

Hi Jeffrey- Your feedback helps us continue providing excellent service. Thank you for letting us know how we did and enjoy your vehicle!

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