Matthews-Currie Ford Co.

Service Department Review: Went there for an oil change, cabin air filter change, transmission fluid flush. They also replaced a damaged collision sensor while there. They knew there was a recent front end cabin air filter change, transmission fluid flush. They also replaced a damaged collision sensor while there. They knew there was a recent front end impact (8 months prior) that hardly did any damage. I did not file any insurance claims for that. When I picked up my car, which has 60,000 miles on it, I immediately noticed the air conditioner was not performing properly (low mileage for the AC to just crap out). Then later, I found all the freon on the floor in the garage. I called them and told them that the air conditioning had stopped working since I picked up the car. They told me it was just a coincidence and that it is summer in Florida and things happen. Then proceeded to offer the solution that I should go ahead contact my insurance company and look into filing a claim. They also agreed to take a look at the car once I pressed them about it. They accused me of calling them negligent. Rude and snarky, which I did not...I only asked that if they did break something, that they take accountability and fix it. I dropped the car off to have it looked at, requesting that if something had gotten broken while they were in there that they would fix it. The manager contacted me and informed me that the evaporator coil had gone bad and sprung a leak and would need to be replaced along with other air conditioner parts totaling in the range of $4000-$5000. She suggested I get an insurance adjuster out there to take a look immediately. I told her I'd be picking the car up. When I picked the car up, I very kindly and respectfully let them know I was taking the car elsewhere and if I found any funny business had gone on, I would have no choice but to take legal action. I'm not assuming any funny business happened, and let them know I honestly hope they're being honest. The manager told me she is confident anybody that looks will say it's a coincidence. Then followed up pushing the insurance claim again saying, you know you can just file an insurance claim...do you have something against filing a claim? I politely told her that I was not going to file a claim. Then being it's the 3rd time it was pushed, I asked her if she was looking for an insurance payout. They didn't like that question! I left and took my car elsewhere to be fixed for half the price they were telling me it would cost. That's what happened to me. Now you can decide for yourself. More

Very professional. Good people to work with. Tristian was very helpful and kept in touch during the entire repair. I will always go back to them. very helpful and kept in touch during the entire repair. I will always go back to them. More

Tristian always has excellent customer service skills. He verified what I brought my truck in for, gave me an update during and after the service and recommended future dates for maintenance that my truck wi verified what I brought my truck in for, gave me an update during and after the service and recommended future dates for maintenance that my truck will need. More

I was going to the dealer to buy out my lease. And in these crazy Covid times I was a bit paranoid about spending a long time inside. They were able to do all the paperwork over the phone get me a very g these crazy Covid times I was a bit paranoid about spending a long time inside. They were able to do all the paperwork over the phone get me a very good rate, and they were very respectful of my request for them to be masked. The forms were ready for me to sign and I was in and out of there in 15 minutes with my new car (well, my old new car!). They made it very easy for me highly recommend this dealer More

Great place to do business! Every time I come here I feel welcomed. I just wish they had the popcorn machine back. xxxx you COVID! feel welcomed. I just wish they had the popcorn machine back. xxxx you COVID! More

Nice, friendly, fair. Good experience. I would return. It’s a rough time to buy a vehicle in this economy, but I feel like I got a fair deal. I was very happy with the service. They have a nice sales tea It’s a rough time to buy a vehicle in this economy, but I feel like I got a fair deal. I was very happy with the service. They have a nice sales team and the internet person was very nice and helpful as well. More

Travis in service Kept me informed and finished my repairs early and helped me find a rental car to use while my truck was being repaired will definitely use them in the future repairs early and helped me find a rental car to use while my truck was being repaired will definitely use them in the future More

Kim was super helpful and I got the exact truck I was looking for. Tyler was a great salesman and got the process done very seamlessly. I had a few issues with the truck to be addressed but Kim was very looking for. Tyler was a great salesman and got the process done very seamlessly. I had a few issues with the truck to be addressed but Kim was very punctual and a big help and got them fixed for me. Will definitely recommend to family and friends and look forward to buying my next vehicle from her! 10 out of 10 customer service. Thanks Kim!!! More

I made an appointment for and estimate and was greeted with “when do you want to make your appointment”. Umm…This IS IT! Bye-Bye! with “when do you want to make your appointment”. Umm…This IS IT! Bye-Bye! More

I brought my car in for oil change by appt and was told when I got there it would be an hour.....I was surprised by the wait time, but went ahead with service and actually was kept past 90 minutes (hour an when I got there it would be an hour.....I was surprised by the wait time, but went ahead with service and actually was kept past 90 minutes (hour and half). When I inquired about my car service tech checked on it and it was another 15 minutes! More