Matthews-Currie Ford Co.

Great Customer Service Everyone waa courteous and quick to help. The amenities provided to the customers, such as food (popcorn, lunch provided), drink (coffee, tea, wate Everyone waa courteous and quick to help. The amenities provided to the customers, such as food (popcorn, lunch provided), drink (coffee, tea, water, soda), tv, chargers for phones, i-pads, Kindles), and clean bathrooms appreciated. Service is quick. More

Took the Quick out of Quick Lane Service When you have an appointment for an oil change, it is unacceptable for it to take an hour and 40 minutes. If I had not started rattling cages at an h When you have an appointment for an oil change, it is unacceptable for it to take an hour and 40 minutes. If I had not started rattling cages at an hour and 15 minutes, I sensed it would have been even longer. More

Easy from start to finish I booked my service appointment on line, received confirmations by email. I also got a text the day before from Josh my service writer. All very smo I booked my service appointment on line, received confirmations by email. I also got a text the day before from Josh my service writer. All very smooth and a good visit. More

Recall Was there for recall Transmission. Kurt was very helpful. Will return to have issue fixed that wasn’t covered under recall in a couple of weeks Was there for recall Transmission. Kurt was very helpful. Will return to have issue fixed that wasn’t covered under recall in a couple of weeks More

Great customer service Our experience was great from start to finish. The internet sales agent that set the appointment was courteous and set us up with a salesman who was a Our experience was great from start to finish. The internet sales agent that set the appointment was courteous and set us up with a salesman who was a good fit. The salesman understood our needs and took very good care of us. More

Keyless entry and faulty battery monitoring system I as pleased I was able to get the subject issues repaired under warranty with no hassles other than inconvenience and having to take time to go into I as pleased I was able to get the subject issues repaired under warranty with no hassles other than inconvenience and having to take time to go into the dealer. I am a bit dismayed and disappointed in Ford Quality of design or manufacturing issues or possibly component supplier issues that I had this issue at all and had to deal with it. It does not speak well to overall Ford Quality that this problem happened in less than 2 years of purchase of my new 2016 Edge. I also requested ESP Protect information from Service Manager Russel. He took time to sit down with me in his office and personally give me the information and price for an ESP plan for my Edge. Russel went out of his way to get this information for me. I am disappointed that I even need to consider and extended warranty plan at significant expense to keep my major and expensive purchase issue free and operational. I would like to see a more robust factory warranty to cover the vehicle for 5 years and 60,000 miles. Other auto manufacturers offer more extensive warranties for their cars and that will certainly be a major consideration in my next new car purchase. David Smity More

More than excellent Josh Hutchinson was amazing and a gentleman! He made sure he communicated through the whole process. Will recommend him to everyone I know. Made sure Josh Hutchinson was amazing and a gentleman! He made sure he communicated through the whole process. Will recommend him to everyone I know. Made sure I was updated and had a great experience. More

Excellent service Needed some warranty work done. Service manager attentive to issue and fixed as promised. Always kept me informed of progress on vehicle. Definite Needed some warranty work done. Service manager attentive to issue and fixed as promised. Always kept me informed of progress on vehicle. Definitely use again. More

Brake job I was concerned, because my brakes didn’t feel right. I called and scheduled an appointment with Kevin. Turns out I was correct and I needed new rot I was concerned, because my brakes didn’t feel right. I called and scheduled an appointment with Kevin. Turns out I was correct and I needed new rotors and break pads. Kevin explained everything to me and quoted a price. I waited a few hours with a good book and snacked on the big bowl of candy that was there for everyone to enjoy. They even provided sandwiches at lunchtime. Kevin came out and showed me the rusted rotor and when the job was finished, the cost was just what he quoted. I think the service is excellent and the people who work there are pleasant and professional. I would not hesitate to return if I need any work done on my car. More

Good expericne The dealer had the car I wanted and was willing to work with me. Everyone was knowledgeable,, patient and professional. We shopped mostly on-line and The dealer had the car I wanted and was willing to work with me. Everyone was knowledgeable,, patient and professional. We shopped mostly on-line and the web site was easy to use. More