Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Matthews Chrysler Dodge Jeep Ram of Great Bend - Service Center

Susquehanna, PA

4.7
93 Reviews
Call Service Center (570) 860-2134

93 Reviews of Matthews Chrysler Dodge Jeep Ram of Great Bend - Service Center

Sort by
June 05, 2024

I had a appointment but I got a call from the manager telling me not to come back and that my appointment was being canceled. More

by kingsleymayor
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dan Lake
2.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Baker
4.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Gregory
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
June 01, 2024

A pleasure to do business with, everyone went above and beyond to help in anyway they could. More

by bodyman_one
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Lake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 03, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi bodyman_one, Thank you for the 5 Star Review and your business!

May 16, 2024

Dan and Jerry Trotter ultimately resolved the issues in servicing my Jeep Wrangler created by Matt. A one or two day repair action turned into a week and multiple trips for me to the dealership. Manual More

by brodskyw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Lake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Gregory
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jerry Trotter
Report | Print
May 17, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi Brodskyw, Thank you for your feedback. Our goal is that every Customer leave satisfied and we apologize that you did not. If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

May 04, 2024

They try to give their customers the best possible service they can at the best price they can. More

by Gary K.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Brunette, Zach Benedict
Report | Print
May 07, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi Gary, Thank you for the 5 Star Review and your business!

May 03, 2024

Everybody was very courteous and informative. And washing my car was a very unexpected bonus. Thank you! More

by judycarpenter799
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Brunette
Report | Print
May 07, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi, Thank you for the 5 Star Review and your business!

May 03, 2024

Great people good service and they stand behind the work that they do would recommend too any one that needs service More

by dvery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Lake
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 07, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi Dvery, Thank you for the 5 Star Review and your business!

April 17, 2024

Every time I have my vehicle serviced it is quick and affordable ! Matthews is always fair priced ! More

by micaelafelter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Arnold
5.0
This rating includes all reviews, with more weight given to recent reviews.
Antonio Poccia
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brad Fisher, George Brunette, Tyler Hosier
Report | Print
Apr 18, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi, Thank you for the 5 Star Review and your business!

April 15, 2024

Very good,right on time service . Every one I talked to was very nice.Will be there again ! More

by jsmith120
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Donovan
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matt Gregory
Report | Print
Apr 18, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi, Thank you for the 5 Star Review and your business!

March 25, 2024

They did a very good job. They asked me about the truck and what is happening with it. They tried to get it to do but couldn't get it. More

by magenter69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Gregory 5Star
Report | Print
Mar 27, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Hi, Thank you for the 5 Star Review and your business!

February 20, 2024

Salesman Mike, and Sales Manager Tom are the best! A great experience buying two vehicles from them. Service Department could use improvement in communication with customers. We had to keep calling th More

by jabsconklin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Donovan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Kosty
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 27, 2024 -

Matthews Chrysler Dodge Jeep Ram of Great Bend responded

Thank you for the great review and your business! We're glad to hear Tom and the Service Department continue to take great care of you. If there is anything more we can do to ensure your future experiences are even better, please don't hesitate to reach out and let us know how.

1
2
3
4
...
10