Matthews Chrysler Dodge Jeep Ram of Great Bend

Matthews offs fast, efficient service. Friendly staff in all departments. Convenient location 2 miles from home. Friendly staff in all departments. Convenient location 2 miles from home. More

I recently purchased a vehicle through Carvana that had a few concerns I wanted checked out. I called and asked if Matthews was able to work on the concerns I had and they scheduled me an appointment for wed few concerns I wanted checked out. I called and asked if Matthews was able to work on the concerns I had and they scheduled me an appointment for weds at 10am. On the day of the appointment, I dropped the car off as scheduled at 10am and I was immediately told by Sabrina in service that most of their technicians had called out and they might not get to it that day. They finally started looking at the car over two days later at the end of the day when they called to inform me that there was a significant amount of damage totaling at least $20,000 according to them and the "clutch is so bad it won't move up a hill", which was a blatant lie as I had just driven the car on a 300 mile road trip with no clutch slipping problems. I spoke with Carvana and they were more than happy to make any needed repairs to the vehicle, as long as they could send out an independent inspector to verify the ridiculous claims of damage by Matthews service department. After Matthews was told they needed to prove the damage to an independent inspector, I received a call from the Sabrina stating that the GM says they will no longer work on my vehicle and I would have to pay nearly $800 in diagnostic fees before they would release the car back to me without fixing or diagnosing anything. I was then told "if you bought the car from us it would be a different story but you didn't so..." which is a beyond disgusting way to treat a customer. My only conclusion is that Matthews was trying to commit fraud on the warranty work and since they could not prove the bogus claims of damage they kicked my car out of the shop as fast as possible in order to avoid being caught in a lie. They also spilled some sort of mystery fluid on the front bumper, damaged a wheel and left the car extremely dirty and almost out of gas on top of it. Luckily for me Carvana has much more integrity than this dealership and stepped up and made everything right. Since Matthews claims of damage were could not be verified and I still had some concerns, Carvana was absolutely amazing about the situation and gave me the exact same car with 20k less miles, refunded me $500 for the trouble and lowered the monthly payment! I would highly recommend avoiding this dealership at all costs as it is an extremely poorly managed facility that does not care at all about its customers and will actively try to rip you off if you didn't buy from them. I was even considering trading one of my other vehicles for a new HD Ram initially but now I would never consider any Matthews dealership if this is how they treat people. More

Great to work with. All very pleasant, knowledgeable, and took the time to answer any questions we had. All very pleasant, knowledgeable, and took the time to answer any questions we had. More

It was an unusual situation with a diesel truck that had not been run since 2015. I worked with Jared and kept Emphasizing that it was NOT to be started. We went through what needed to be completed and als not been run since 2015. I worked with Jared and kept Emphasizing that it was NOT to be started. We went through what needed to be completed and also asked for the inspection to be completed. When Reviewing the information at no time did Jared state that the dealership could not do the NYS inspection nor did he offer that it could be completed at a facility that Matthew’s worked with in NYS. It wasn’t until we pulled away and we’re pulled over in NYS that I realized that the inspection had not been completed. It was NOT Sabrina’s fault, Jared checked the truck in and Jared is who the initial Appointment was started with via phone conversation. At no Time did Jared ask about the license and for NYS or PA. Gerry offered a NYS inspection from the facility that Matthew’s contracted with but by that time, the truck was already back at my parents’ and I wasn’t risking getting pulled over again. More

staff is very pleasant and helpful. services were performed as promised in a timely manner and everything was done properly. services were performed as promised in a timely manner and everything was done properly. More

The Great Bend service center does excellent work and understands my needs and works with me to get me the best possible price available. I like that Jerry keeps me informed every step of the way. It is understands my needs and works with me to get me the best possible price available. I like that Jerry keeps me informed every step of the way. It is never a good time when you need to have your vehicle repaired, but Jerry and the excellent service techs definitely help ease the pain. More

I Purchased, my Limited longhorn from Tyler and Tom and it’s been a pleasure working with you guys and your service department never gives up if a problem arises. Thank you for your all your help. it’s been a pleasure working with you guys and your service department never gives up if a problem arises. Thank you for your all your help. More

Service department was great. They did what they could do to get the job done. job well done. They did what they could do to get the job done. job well done. More

The service department is always courteous and professional. They always repair my vehicles in a timely fashion. Everyone at the dealership are pleasant and eager to help professional. They always repair my vehicles in a timely fashion. Everyone at the dealership are pleasant and eager to help More

Enjoy working with the whole crew at Matthews. They go above and beyond to make our vehicles stay on the road. Won't buy another vehicle anywhere else. Thanks. They go above and beyond to make our vehicles stay on the road. Won't buy another vehicle anywhere else. Thanks. More