Matt Castrucci Nissan

Would never use bodyshop again. Every interaction with them has been awful. The lady who called to tell us it was done was incredibly rude when I couldn't drop what I was doing and go pick it up that minu them has been awful. The lady who called to tell us it was done was incredibly rude when I couldn't drop what I was doing and go pick it up that minute. Dust clumps in the paint repair. Missed a section entirely and had to have it pointed out to them. Not impressed at all and wish I had gone elsewhere. (Purchasing the vehicle there was great! They just REALLY need to get their act together in the shop) More

I would advise not going to this dealership at all. I had a lift gate repaired and 3 days later it was broken again. I had to take it to another dealer as well. Also, I would be careful taking a car here for a lift gate repaired and 3 days later it was broken again. I had to take it to another dealer as well. Also, I would be careful taking a car here for warranty work as well. In my opinion, I feel like they find a way to charge you for warranty work. Heed the warnings on here. Do your research. More

used car warramty Paid cash for a 2016 Nissan Maxima was assured it had a factory warranty. First issue i had the window was falling out called for an appointment after Paid cash for a 2016 Nissan Maxima was assured it had a factory warranty. First issue i had the window was falling out called for an appointment after dropping the car off was determined the window foam was installed wrong from whoever had the windows tinted prior to me buying the car. They adjusted the foam and charged me labor costs. So much for the factory warranty Buyer beware More

Lied too! I was told a price, tax, title and out the door by sales person. Test drove the vehicle was going to get a few things fixed but was going to make the I was told a price, tax, title and out the door by sales person. Test drove the vehicle was going to get a few things fixed but was going to make the deal. Went to make the deal and then was told by a manager there was $2000 more than quoted. Very disappointed More

Bad bad service They will charger you to work on your car even under factory warranty and u have no choice but to pay or not get your car They will charger you to work on your car even under factory warranty and u have no choice but to pay or not get your car More

Car purchase Horrible customer service. Bill Bates was unprofessional, I had to ask to take Test drive and to work on a deal.Todd the finance manager wouldn't even Horrible customer service. Bill Bates was unprofessional, I had to ask to take Test drive and to work on a deal.Todd the finance manager wouldn't even come out to negotiate pricing just kept sending bill as the middle man who of course had no idea of what he was talking about since he's been on the job 5 weeks . And worst of all , No manager, no finance person or GM came out to introduce themselves to try and close a deal. More

Save your time and energy... Go to another Service center Matt Castrucci Service department is horrible. I purchased a $50K plus 2017 Nissan Armada, was having problems with the AC at idle. Took it back to se Matt Castrucci Service department is horrible. I purchased a $50K plus 2017 Nissan Armada, was having problems with the AC at idle. Took it back to service they looked at it to tell me it's fine. So I took and purchased a gauge that you put in the vent to monitor the temperature coming out. Driving the AC gets cold, gauge reads 40 degrees, but at idle after only five minutes it goes to 60-70 degrees, and that's with a temperature of 77degrees outside. I took my truck back to Matt Castrucci service department they kept my truck and called me to tell me it's ready and told me and I quote "Checked system found AC working properly, Vehicle is operating as designed at this time". Picked up my truck drove it around the block, came back and let it idle, once again it blew warm. I had a worker come out and look and he witnessed that it blew warm air. ( of course the So called master technician was to busy too talk) so the manager comes out with a attitude that I'm bothering him and immediately goes on defense and reluctantly drives my truck only to tell me nothing is wrong with it. This was on 8/1/2017. So I let my truck sit until I made a appointment with Jeff Schmitt Nissan Service department on 8/8/2017 I was only there 10 minutes to diagnose not only was the Freon low, but the cooling fan coupling was leaking fluid. They showed me where it was leaking. So they replaced the whole Fan Coupling assembly and recharged the system.. I got my truck back today 8/9/2017 and my truck is blowing Ice cold not only while driving but also at idle..... They gave me a comparable rental as well. Matt Castrucci gave me a 2012 vehicle that smells like stale cigarette smoke. I will NEVER take any vehicle to be serviced by Castrucci unless things change and I literally live 5 minutes away. On the other hand the Sales department was wonderful it's like night and day, so you can purchase a vehicle there, just be prepared to go elsewhere to get it serviced!!! More

Nathan was a great salesperson I bought a car there 3 years ago. Warranty just expired. Nathan was a fabulous salesperson who was very knowledgeable. Too bad he was let go before m I bought a car there 3 years ago. Warranty just expired. Nathan was a fabulous salesperson who was very knowledgeable. Too bad he was let go before my first oil change. Speaking of oil change, I was told I would need to bring the car in for its first oil change and 3000 mile check up, which would be FREE. Of course, when I showed up for the appointment, they quoted $80 oil change. LUCKILY, they had screwed up and the car was still in Castrucci's name, so the oil change had to be free. So, needless to say, I will never be taking my car back to them for anything. More

Terrible Customer Service DO NOT take your car here for service. Especially if your car breaks down and you need them most. You will have to wait in line and they have no sense DO NOT take your car here for service. Especially if your car breaks down and you need them most. You will have to wait in line and they have no sense of urgency and do not care you are in a rental. They really dont care about you at all. They will get to it when they get to it. Its been there 2 days and they dont plan on looking at it yet! The tone of your service rep should not give you anxiety and cause you more stress in a stressful situation in itself. Do yourself a favor and go anywhere else BUT here. This is not the first time this has happened to me. Its seriously appalling. More