Matt Castrucci Honda

lies horrible costumer service Bought a jeep and tried to lie about the amount of money for my trade... Also didn't give me the wheel locks to get the tires off went to them about Bought a jeep and tried to lie about the amount of money for my trade... Also didn't give me the wheel locks to get the tires off went to them about it and they said take it somewhere else and it cost me 100.00 dollars.. nasty people will never buy a car there again.. Don't buy from Spencer More

They Do Not Value Their Quoted Prices First, I'd like to say, I liked my salesman, Chris, but was extremely dissatisfied when I dealt with the management at this location. I was made an of First, I'd like to say, I liked my salesman, Chris, but was extremely dissatisfied when I dealt with the management at this location. I was made an offer on a vehicle. I went to other dealerships and saw what they could offer, but ended up coming back to this dealership to complete my sale with Chris since I enjoyed working with him. I took the prospected car out for one last test drive with my parents while the dealership assessed my trade. I returned to find out they claimed to have misquoted me on the offer and made a quote for a 2016 model of the car instead of a 2017. They would not value the offer originally made and also severely low balled me on my trade. I ended up walking away, but called the store manager to let him know why he was losing the sale. My call reached his voicemail, and apparently he couldn't be bothered to call me back himself. The manager elected to have another one of the sales managers call me back, to which they apologized for the mistake and offered me a paltry additional $200.00 towards my trade and marginally reduced price on any additions (he claimed this was "at cost"). I advised him that it was bad dealing to offer a quote to a customer on something as substantial as a car purchase and then to go back on their offer. While apologizing is nice from a business standpoint, you stick by your offer and you make it right by the customer. I wasted the entire Black Friday shopping season, during which I hoped to find a good deal on a car, because they went back on their word. I also explained this to him and they offered me no consolation for my lost time. I am now starting at square one as any other deals offered to me by another dealership have fallen off after the Black Friday shopping season. The worst part of all of this? The "deal" they offered me for the car is actually MORE than the value of the car on Honda's website with the SAME exact features. I can't help but feel they tried to take complete advantage of me. Absolute disrespect for the customer. Do not waste your time here as they clearly do not care to right their mistake on the customers behalf. More

Worst dealership I've ever encountered This is the last place I'd ever purchase a vehicle from. There is a reason why Castrucci's own family members go to Joe Morgan for service and vehicl This is the last place I'd ever purchase a vehicle from. There is a reason why Castrucci's own family members go to Joe Morgan for service and vehicles. BUYER BEWARE!!! More

Unethical Practices Matt Castrucci Honda has held onto my $500 deposit for two weeks (said it was in the mail), and when I show up in person the "business manager" is not Matt Castrucci Honda has held onto my $500 deposit for two weeks (said it was in the mail), and when I show up in person the "business manager" is not working. They certainly were able to cash my check over a weekend... But, not get me another check back after I purchased my car. The sales team stop you at the door, and won't even let you in to see the sales mangager. Very frustrating experience. Very disappointed overall. In addition, when I purchased the car, I requested having all of the paperwork ready to go to help expedite my signing. That did not happen. Again, frustrating having to sit there and watch your salesman go find paper and then print form to only then hand write your info in... I was in a hurry for a reason (potty training toddler). When I confronted the salesman about it, he got very short and then didn't even talk to me again. More

Service department ucks I have to take my car back 6th time to stop the alarm from going off in my odyssey. It's not rocket science - fix it I went a couple years ago and I have to take my car back 6th time to stop the alarm from going off in my odyssey. It's not rocket science - fix it I went a couple years ago and still have in writing that my transmission was bad and I needed to spend $5000 to get a new transmission. Only 100,000 miles on car then, took it to a professional transmission shop it Dayton and they said nothing wrong with transmission. Again that was several years ago - they like to scam people !!!' More

Got an e-mail quote on a new civic. Went to the Castrucci show room and when chris, the sales man ashed what we had in mind for the price I told him the quoted E-mail price hand he raise Went to the Castrucci show room and when chris, the sales man ashed what we had in mind for the price I told him the quoted E-mail price hand he raised his voice and said who told me that price!!! they rised the price there on the spot!!!! My wife and I walked out. I still have their lower price Quote saved on My computer. Just For their information my wife and I have The same Civic purchased in less than 2 hours (after their rude departure from their offer) we paid $553.00 less YES LESS Than what castrucci's best deal!!! Thanks chris and Management team. You saved us money by Not Dealing with castrucci! More

Tried ripping us off! After putting a deal together on paper it came time to sign. They had changed the prices on the final paperwork so it was different to what had been a After putting a deal together on paper it came time to sign. They had changed the prices on the final paperwork so it was different to what had been agreed. After catching a few, turns out they put us in the wrong county with higher tax. And also changed the term of the finance. I have been back multiple times and have always been told that the person I need to talk to isn't there but will call me. Two months on, still no call! Just turns out it doesn't matter when you call or go in. The person that will "help" is never there! I will never be buying from here again. More

Bait and Switch I just filed a complaint with the BBB about this dealership. They used a bait and switch to get me to the dealership. I have text messages quoting s I just filed a complaint with the BBB about this dealership. They used a bait and switch to get me to the dealership. I have text messages quoting specific, "out the door" prices, and by the time I left the dealership, the price of a $15,400 vehicle was over $16,000. I had the text messages as proof on my phone and they still would not honor what they quoted me. The sales guy I worked with was nice, but the manager Tim was the one in control and he was completely unprofessional. When I told him it wasn't my problem they quoted me a bad price, he actually started raising his voice at me. Please, please don't go to this dealership. I purchased basically the same vehicle from Jake Sweeney Mazada in Cincinnati, paid less, and the experience was significantly better. More

Rude and unprofessional My girlfriend and I stopped by the new Honda lost today with interest in a new Civic. We were greeted by a salesperson by the name of Chris, (white fl My girlfriend and I stopped by the new Honda lost today with interest in a new Civic. We were greeted by a salesperson by the name of Chris, (white flat top hair and curled mustache) Who instantly started commenting on our attire and tattoos. He continued cutting us off when we would talk and was very condescending. I was really interested in buying a new car until the horrible experience we had with Chris. Unfortunately, you could tell he was not interested in giving me knowledge about the cars,but just interested in how much money he could get out of me and once I gave him my price range of around $16,000, he lost interest in giving us a professional experience. Luckily, my girlfriend and I went to the used car lot and talked to the assistant manager and he was professional, kind, and patient. I felt relieved to find a good salesperson. More

Not interested in selling vehicles My wife and I visited Castrucci Honda to purchase a new Odyssey. We met Cindy who was not interested in selling us a vehicle. Our request for a test d My wife and I visited Castrucci Honda to purchase a new Odyssey. We met Cindy who was not interested in selling us a vehicle. Our request for a test drive was refused, I believe the response was "you can look at them on the lot". When I asked about special ordering, she told me they always have what people want on the lot. When I told her what I wanted she said they didn't have one and wouldn't entertain a discussion about how long it would take and didn't want to sit down to talk numbers. Having dropped our kids off with grandma so we could go car shopping that day, our presence at this dealership was obviously a waste of everyone's time. We left empty handed with no sale. My wife and I proceeded directly to a Cincinnati area Honda dealer who was more than happy to accept our business and we had an Odyssey on order that morning. After enduring a nearly identical experience at Castrucci Mazda a few years earlier, and I also left to go buy a vehicle at a different Mazda dealer), my shadow won't darken a Castrucci business lot in the future. More