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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,902 Reviews

2,902 Reviews of Matt Burne Honda - Service Center

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March 27, 2025

I came to Matt burne Honda for a complex warranty extension issue on my pilot. From the first interaction to the last interaction, the service department was an absolutely pleasure to work with. Ever More

by Dalton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie ? (desk on left when walk into service dept)
March 27, 2025

Multiple experiences with Burne Honda and I’ve always left satisfied. Clean, accurate, polite vehicle service and never unnecessary or additional charges or “repairs.” They have always honored my new an More

by btlively2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra in service department
March 27, 2025

Am thankful that Honda Service team knows how to service Hondas. I trust them with my car. More

by GRAKLS894
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Am not sure of names, but they were polite and helpful.
March 26, 2025

The customer service was excellent from the individual who answered the phone and assisted with scheduling an appointment to the person who works in the service department to Kassandra at the payment desk More

by faniabfaniab
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Walsh, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kassandra
March 26, 2025

From the moment I walked into the service department, I was greeted by a very friendly and welcoming staff. My service advisor. Kassandra was incredibly kind, professional, and very communicative with me. More

by Roni16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kassandra Monteagudo
March 25, 2025

Always perfect service. No upsell and jobs get done. Always on time and ready when promised More

by BOLSAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Great service Issues with getting a live person to answer the phone Service agent needs to be live response More

by Mfarrell1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 22, 2025

Easy to make an appointment. Staff is very friendly. Work was completed in estimated timeframe More

by TTELEEH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 21, 2025

Routine service that was performed quickly. Vicki and everyone there were terrific - friendly, professional. The people are one of the main reasons I continue to trust my car care to Matt Burne More

by DZPLUS11
Recommend Dealer
Yes
Employees Worked With
Vicki Frisino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicki Frisino
March 21, 2025

Routine service that was performed quickly. Vicki and everyone there were terrific - friendly, professional. The people are one of the main reasons I continue to trust my car care to Matt Burne More

by DZPLUS11
Recommend Dealer
Yes
Employees Worked With
Vicki Frisino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Vicki Frisino
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