Matt Burne Honda - Service Center

Airbag safety recall...pathetic service DO NOT BUY A CAR FROM MATT BURNE HONDA in Scranton.....worst service ever. True story, and I just got off the phone with American Honda Corporate HQ. DO NOT BUY A CAR FROM MATT BURNE HONDA in Scranton.....worst service ever. True story, and I just got off the phone with American Honda Corporate HQ. Last June, I received a safety recall notice for my Honda Element. The vehicle has a dangerous, defective passenger side air bag inflator that must be replaced. This was part of the huge Takata air bag recall and affected many different brands of cars up to and including high $$$$$ exotics like Ferrari. So the recall notice stated the inflator could detonate unexpectedly like a grenade and shower the occupants with shrapnel (I later discovered there have been numerous fatalities). WARNING.....Do not let anyone ride in the right front passenger seat, the letter stated. That's pretty difficult when you have a 4 passenger car. So within a week or 2 of receiving the notice, I telephone the local Honda dealer.....Matt Burne Honda on Wyoming Ave. in Scranton. The Service Dep't took all my info and assured me they would call to schedule repairs. By October, I had heard nothing, so I call service at Matt Burne again. Same story....parts are ordered, we'll call when they come in. OK....maybe there is that big a demand on parts supply. Now, it's almost Christmas, my wife has been riding shotgun next to that bad inflator for months.....and we've got young grandkids who sometimes are in the vehicle, never in the front seat, but nevertheless, they're also exposed. I call Matt Burne Honda again....some xxxx xx....we'll call when the parts come in, and when I pressed the Service employee on the issue, she got a bit belligerent. Worst thing she could've done....aggravated me big time. I immediately filed a complaint with the National Highway Traffic Safety Administration.......and they were on the ball. Within days I had email follow up and then a phone call. The guy was super helpful but also stated he may not be able to completely resolve the issue as NHTSA can't mandate to individual dealers/franchises. He suggested I also follow up with a complaint to American Honda's nationwide HQ. I did just that last week. Today I receive a call from Honda Corporate HQ and a very pleasant gentleman who asks if I need assistance with the recall. "I sure do", I reply. "OK, hold the line while I log in and check parts inventory" says he.....and after maybe 30 seconds he says, "Burne has air bag inflators in stock. Would you care to schedule the repair now, Sir?" "Well, I'd like to get this taken care of" but he interrupts me. "No Sir, would you care to schedule RIGHT NOW?" "Absolutely" say I.....and I can hear him doing something. Within seconds, Matt Burne's Service Dep't is on the line as this guy tells the woman, you will accommodate this customer promptly. I have an appointment for 11:00AM tomorrow..!!!! So the moral of the story is.....screw Matt Burne Honda and their pathetic service.....the Honda is a great car and I would buy another, but I would NEVER do business with Matt Burne Honda.....absolutely never. Just my 2¢ worth..!! More

Brought older Honda in for repairs. Parts and labor was very resonable. Problem was fixed correctly. Repairs done in a timely manner. very resonable. Problem was fixed correctly. Repairs done in a timely manner. More