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2,704 Reviews of Matt Burne Honda - Service Center
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August 22, 2018
Matt Burne Continues to Be the Best I have driven Hondas since 1984 and have logged over 1,2 million miles driving them. The cars themselves will last darn near forever with regular ser I have driven Hondas since 1984 and have logged over 1,2 million miles driving them. The cars themselves will last darn near forever with regular service. But I have found Matt Burne to be front and center in making sure that the service is done correctly, on-time, and convenient to fit my schedule (which can be crazy at times). The service advisers are friendly, courteous and knowledgeable and go out of their way to keep you informed of what they're doing and why to keep your car where it belongs - on the road. Also, from what I have seen, the staffing in the service department - at least the people that I come in contact with - are the same ones that I have dealt with for the last 11 years (which cannot be said for many dealerships that I have dealt with in the past). As someone who has had Toyotas and GM cars before switching to Honda, I say without a doubt: buy a Honda for the long-haul - and you can't do better than buying it and servicing it at Matt Burne Honda in Scranton. More
by DZPLUS11
Verified CustomerEmployees Worked With
Egon and Jack (service)
August 22, 2018
Regular Preventive Maintenence The service writers and mechanics are top notch.They are very attentive to your specific needs,and always inform me of any additional service that I m The service writers and mechanics are top notch.They are very attentive to your specific needs,and always inform me of any additional service that I may need.I am never pressured and my vehicle is always compleded with perfection and ready as promised!!!!! I would definitely recommend this establishment to everyone,and look forward to purchasing my next Honda here. Sincerely,Richie Sullivan Tobyhanna,PA More
by JERSEYTEAMSTER
Employees Worked With
Other Employees :
Tony Loberto Egon Berardanelli Jack Munley Nick and Joe and Ryan in the shop
July 14, 2018
Great car, horrible dealership The first issue I had was trying to cancel an extended warranty. The warranty had a 30 cancellation period. I contacted the finance director to cancel The first issue I had was trying to cancel an extended warranty. The warranty had a 30 cancellation period. I contacted the finance director to cancel. Long story short, over a week later the warranty company had to process the cancellation because the dealership did not do it. The next issue was with service. I had a wheel bearing that was bad. When I called to schedule my service the guy was rude telling me he highly doubted a wheel bearing would need to be replaced so soon. I had an appointment on July 3rd to get it checked out. I dropped the car off at 8 am. At 1:15 I had not heard anything so I called. I was told they were still looking at the car. At 3:30 I called again. I was told it was just finished. It was a bearing but they didn't have the part so I would need to come back! I was told the repair would take a half a day. Then when I said I would need a loaner I was told that's not usually possible. I argued that and then someone else stepped in and said they would work it out so I could get one. The next day I was called to see how my experience was. When I gave my negative feedback the woman apologized and said Jack Munley would be calling me the next day. No one called me back. When the part came in and I called to schedule and asked for a loaner I was told the repair would take 40 minutes and they could do it on a Saturday. I brought it in at 9:00. I am writing this as I sit in the waiting room. It is 10:51. When I checked 20 minutes ago I was told the person who scheduled me was wrong and the repair takes at least 2 hours. This is no way to treat customers. I regret buying my car here. I will never come back here for anything. More
by Agk
March 03, 2018
fine no issues. have not used the service dept for other than recalls on my honda civics 06 and 09 . do not have any complaints work was done most satisfactorily. have not used the service dept for other than recalls on my honda civics 06 and 09 . do not have any complaints work was done most satisfactorily. More
by Thomas Manley
May 05, 2017
Excellent They always go above and beyond to help me with my problem. They are very friendly and helpful. The waiting room is very neat and clean. They always go above and beyond to help me with my problem. They are very friendly and helpful. The waiting room is very neat and clean. More
by Sandilynn
Employees Worked With
Egon
April 28, 2017
Always easy dealing with Honda Service dept I have been doing business with Honda and Honda Service Department for a long time. I cannot say enough good things about the great service I get. I have been doing business with Honda and Honda Service Department for a long time. I cannot say enough good things about the great service I get. Egon and Jack have always gone above and beyond to assist me when getting my car serviced. I recommend Honda to everyone for good product and excellent service. More
by Joanne
Employees Worked With
Jack and Egon
April 19, 2017
Quick Had an appointment for oil change and tire rotation and they had my in and out in no time. Never have any issues when I take my car Had an appointment for oil change and tire rotation and they had my in and out in no time. Never have any issues when I take my car More
by Tjevans521
Employees Worked With
Jack
April 12, 2017
Recall Fix I took my 10 yr old CRV in for a recall. Staff were friendly and courteous. The recall was fixed, a multipoint inspection preformed, fluids topped off I took my 10 yr old CRV in for a recall. Staff were friendly and courteous. The recall was fixed, a multipoint inspection preformed, fluids topped off and a rear brake bulb changed. I was very happy with the care taken to preform service on this vehicle. Karla Flannery More
by Karla Flannery
Employees Worked With
Unsure
April 07, 2017
5 star service! The service department at Matt Burne Honda is comprised of the most professional, knowledgable & most courteous staff! They always go above & beyond f The service department at Matt Burne Honda is comprised of the most professional, knowledgable & most courteous staff! They always go above & beyond for their customers! More
by Ddiakatos
Employees Worked With
Jack Munley
April 07, 2017
Oil Change Great service!! Friendly people!!! Great products!! It doesn't matter if I'm dealing with Guy in sales, Andy in finance, Egon in service or anyone Great service!! Friendly people!!! Great products!! It doesn't matter if I'm dealing with Guy in sales, Andy in finance, Egon in service or anyone else in a specific department. The service is professional and courteous. Burne Honda is top knotch. More
by Cavman
Employees Worked With
Egon, Guy
