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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,706 Reviews

2,706 Reviews of Matt Burne Honda - Service Center

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October 08, 2018

Mouse caused some trouble.. We have been to this Honda service center probably a dozen times over the past six years. They are always friendly, professional and explain everythi More

by SJF, Jones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittney Brong, Jack Munley
Oct 09, 2018 -

Matt Burne Honda responded

Thank you!!

October 08, 2018

Exceptional Service Another pleasant experience at the dealership. I am a long time customer have always been extremely satisfied with the service I get at Matt Burne Ho More

by CIVES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2018 -

Matt Burne Honda responded

Thank you!!

October 08, 2018

Didn’t sell me something I didn’t need Greenwich Connecticut Honda recommended a power steering flush because of “dirty” fluid. Brought my car Matt Burne and they promptly informed me that More

by Mitchell S.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 09, 2018 -

Matt Burne Honda responded

Thank you!!

October 05, 2018

Mike took care of an unusual issue with a three day old vehi So far, we are satisfied with the salesman and service dept. Not satisfied with the experience. Bought a 2018 crv, the safety sensor system failed. F More

by WXK99B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Conway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Churi
Oct 15, 2018 -

Matt Burne Honda responded

We sincerely apologize that your experience at Matt Burne Honda was not 100% satisfactory.

October 04, 2018

Always courteous and timely Great staff!! I’ve been taking my cars to this dealer for 20 years. Staff is knowledgeable and very helpful. Purchased a vehicle from another dealer and continue t More

by DARICCARDO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Kinney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Oct 04, 2018 -

Matt Burne Honda responded

Thanks so much for your loyalty!

October 04, 2018

Good experience Good customer service. However, just can't seem to fix a manufacturing issue. Will need to return a third time for same problem. Everyone is very frie More

by BS
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2018 -

Matt Burne Honda responded

We're glad you had a good overall experience and apologize for having you return for the same problem.

October 04, 2018

Oil change. Great on time services . I don’t agree that the review requires a minimum amount of words. I think it will discourage people from responding! More

by JOSEPHAWECHSLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Oct 15, 2018 -

Matt Burne Honda responded

Thanks for your input!

October 04, 2018

was very good Service rendered in timely manner and checked my vehicle thoroughly. Improved their services and less waiting time. Snacks and coffee available whil More

by RNP_56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Oct 15, 2018 -

Matt Burne Honda responded

Thank you! The tight parking lot is something we would like to change and we are exploring some options.

October 02, 2018

Oil change Very thorough and finished in a timely manner. I have used this dealership exclusively to service my Honda’s and have received the same excellent serv More

by EJMNASSER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brittney Brong, Jack Munley
Oct 03, 2018 -

Matt Burne Honda responded

That's great! Thank you!!

October 02, 2018

Fast and friendly service We always take are Honda’s to Matt Burne for service, they are fast and very friendly! Never any issues! This is the third vehicle we have purchased f More

by KMARY2140
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Moylan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Conway
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2018 -

Matt Burne Honda responded

Thank you!!

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