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2,709 Reviews of Matt Burne Honda - Service Center
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November 30, 2018
awesome very courteous and expeditious very good donuts waiting room comfortable personnel amiable and friendly work done in a timely fashion without unneces very courteous and expeditious very good donuts waiting room comfortable personnel amiable and friendly work done in a timely fashion without unnecessary delay or other problems More
by NANCYA0
Verified Customer
November 30, 2018
Excellent Staff Awesome in accommodating me with an hour change to my schedule! Through explanation of what work was done during my service! Thanks so much!! WTG Awesome in accommodating me with an hour change to my schedule! Through explanation of what work was done during my service! Thanks so much!! WTG More
by CNJ110
November 29, 2018
Excellent and timely service! As always, the Matt Burne Honda service team was great. We brought in both my vehicle and my wife's vehicle and they were both serviced that day. As always, the Matt Burne Honda service team was great. We brought in both my vehicle and my wife's vehicle and they were both serviced that day. More
by TPMURPHYJR
November 29, 2018
Battery terminal clamp replacement On Saturday, November 24th I stopped at Burne Honda service department to see if they could take a look at my 2010 Honda Accord battery clamp. I spok On Saturday, November 24th I stopped at Burne Honda service department to see if they could take a look at my 2010 Honda Accord battery clamp. I spoke with Jack Munley and explained to him the positive clamp for the battery had broken and would they have an opening to look at it. Jack was really a good guy and told me to get the car there as soon as I could and they would be happy to look at it. He did tell me they may have to use an after market part but, assured me the car would operational with it. About and hour later I get a call from Morgan Green explaining they could not replace the clamp and would have to replace the wiring harness. Now Morgan quoted me a price of $720.00. He did say that was the high end of the pricing in case there were any problems on install. At that time I told him to go ahead and order the part. After thinking about the quoted price, I decided to take the car to a mechanic who has worked on my cars for many years. On Sunday, the 25th I brought the car to the other mechanic. I called Burne service department first thing Monday and cancelled the part to be ordered. I explained to Morgan I picked the car up Sunday night and will have it looked at by another mechanic and he was agreeable to that. I asked if my son could pick up my keys later in the day and that was OK too. Monday morning I explained the problem to my other mechanic and within one hour the clamp was replaced for all of $20.00. When my son picked up my keys he was handed a bill for $66.00. The bill was paid...Here is some food for thought, my Accord has 103,000 miles on it and soon will be in need of a vehicle. Why would I return to Burne Honda after an experience like this? How could I trust this service department? If anyone is interested in looking at the new clamp I would be happy to show them...Mark Walsh included...disappointing for sure. More
by JCARRA1218
November 29, 2018
First service on new Honda Ridgeline As always, the service at Matt Burne Honda was exceptional. I have taken my Honda's there for 20 years now and have never had an issue with the servi As always, the service at Matt Burne Honda was exceptional. I have taken my Honda's there for 20 years now and have never had an issue with the service department. More
by RICHARD.LARSEN
November 29, 2018
recall repair As soon as I entered, service personal greeted me and registered me for my appointment, waited only 45 minutes for my car to be completed bc of recal As soon as I entered, service personal greeted me and registered me for my appointment, waited only 45 minutes for my car to be completed bc of recall on air bag. More
by 888SUZ
November 29, 2018
Amazing service! Matt Burne Honda service department was friendly, efficient and very professional. They assured me my vehicle was in good hands and thoroughly explain Matt Burne Honda service department was friendly, efficient and very professional. They assured me my vehicle was in good hands and thoroughly explained all the work that was being performed in detail. I left with no questions about my service. I would highly recommend to anyone!! I will be back again. More
by CAMUNLEY
November 29, 2018
Very efficient and friendly employees When I made the appointment for my Honda they told me it would take about 45 minutes to complete the work. When I arrived, I was greeted immediately When I made the appointment for my Honda they told me it would take about 45 minutes to complete the work. When I arrived, I was greeted immediately and then went into the waiting room to wait. They had coffee and donuts and a TV which was a nice surprise. I had just stepped out into the hallway for a walk when I was called that my car was ready, 45 minutes later, like they said. Everyone was so nice and accommodating. They went above and beyond with their service! More
by KATHY.M.PREGMON
November 28, 2018
Oil and Fluid Change and Auto Winterized The service I received at Matt Burne Service Center was great! The employees were very polite and efficient. They reviewed the services I was charge The service I received at Matt Burne Service Center was great! The employees were very polite and efficient. They reviewed the services I was charged for on my bill and answered any questions I had on the billing. The Service Department was very clean and they provided Coffee and donuts/muffins while they waited, Jack Munley is a friendly guy who wants tobpleasevthe customers. I would recommend Matt Burne Servicebto my friends! More
by CJB7817
November 28, 2018
Air bag recall Very accommadating when setting up appointment. Waiting room particularly pleasing. Bright, clean with TV's and newspapers, as well as coffee and do Very accommadating when setting up appointment. Waiting room particularly pleasing. Bright, clean with TV's and newspapers, as well as coffee and donuts. Service was performed in the time frame promised, and courtesy check was also performed. I had a couple of additional questions answered about potential service issue, but was not pressured into scheduling them at that moment (although I was offered). It was an overall good experience. More
by GRET5254
