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2,711 Reviews of Matt Burne Honda - Service Center
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January 09, 2019
Easy and efficient The service was efficient. The people were polite. They explained what was done and went over everything with me. The work was completed in a timely f The service was efficient. The people were polite. They explained what was done and went over everything with me. The work was completed in a timely fashion. More
by missmig00
Verified CustomerEmployees Worked With
Brittney Brong
January 09, 2019
I had my car serviced at Byrne Honda and they are the BEST!!! I wouldn’t take my car anywhere else. I trust them 100 percent! BEST!!! I wouldn’t take my car anywhere else. I trust them 100 percent! More
by MJSCHREIBER1105
January 08, 2019
I am grateful to this family owned dealership! I needed to get to work in Boston, MA, and I had an issue with one of my tires. I called Matt Burne Honda, and a gentleman named Jack told me that i I needed to get to work in Boston, MA, and I had an issue with one of my tires. I called Matt Burne Honda, and a gentleman named Jack told me that in spite of being totally booked, that they would certainly assist me. They had so many customers that I was not sure I would be able to find a spot! The mechanics worked on my car immediately, and they repaired my tire. They could have easily replaced it and charged me full price. Instead, they took the time to fix the tire, charged me the bare minimum ($22, if memory serves), and I was back on the road in record time. I was astounded that I was prioritized, being a new customer with no prior history with this service center. Because of their kindness, I was able to make it back to Boston on time. I am forever grateful to the people at Matt Burne Honda, and I highly recommend this place to everyone! More
by Grateful MA
Employees Worked With
I wish I could remember all of the names of the people who helped me. There were three--and each one was truly kind and of great assistance!, Jack Munley
January 08, 2019
Excellent service . Very accomadating. Called for service and I brought my car in the next day. Workers are very friendly. My car was inspected and ready in 2 hours. Called for service and I brought my car in the next day. Workers are very friendly. My car was inspected and ready in 2 hours. More
by NDONOT
January 07, 2019
Fabulous as usual! The service experience can be summed up in one name...EGON! As the leader of the Burne service department Egon goes well above and beyond to make sure The service experience can be summed up in one name...EGON! As the leader of the Burne service department Egon goes well above and beyond to make sure a complicated repair is done right and at the fairest cost for the customer. He knows that my family will be using the care they are working on it and strives to make the vehicle safe and in top running order after any service. I have bought cars at Burne over many years in large part due to the service department and specifically because of Egon and his team like Jack Munley! More
by MLM2
January 07, 2019
Oil Change. This dealership, most specifically Egon and Jack Munley, always go out of their way to make sure I know exactly what is being done and in such a kind, This dealership, most specifically Egon and Jack Munley, always go out of their way to make sure I know exactly what is being done and in such a kind, friendly manner, which I believe to be rare in such situations. I always look forward to getting my car serviced here. More
by SEANPATRICKGIBB
January 04, 2019
oil, tire rotate, check fluids, belts etc Efficient and done in a timely manner.Had to wait for my car atmosphere was pleasant and accommodating. Was an overall good experience. Thank you Efficient and done in a timely manner.Had to wait for my car atmosphere was pleasant and accommodating. Was an overall good experience. Thank you More
by R311L
January 04, 2019
Never Again This is not the first time I had been to Matt Burne Honda Service Center. I have had relatively good experiences in the past when I would go to them This is not the first time I had been to Matt Burne Honda Service Center. I have had relatively good experiences in the past when I would go to them regularly for oil changes (the wait was excessive ranging from 1-3 hours, but the people were friendly) when I had a loan on my car, of which I had bought from Matt Burne Honda in 2012. However, this last visit was unacceptable. I called the service center on 12/5/2018 to scheduled an appointment as I had received a recall for the passenger air bag, and to find out why my 2012 Pilot was only operating in rear wheel drive (4 different lights came on). The next available appointment was December 20, 2018. I asked over the phone how much it costs for diagnostic and about how long the whole process would take. I was told a minimum of 2 hours and that it would cost about $100 to hook it up to the computer. My husband brought the car in at 1030 and was told it would cost $96 dollars to find out what was wrong with the car. He and his friend walked to the nearby mall and went Christmas shopping knowing they would be waiting for the time period I was told. They got back around 1330 and waited in the waiting area until 1630 when the car was finally finished. During the wait, my husband had gone to speak to the tech 2 different times to check on a status as he was never addressed otherwise. When the car was finished, he was charged $255.46 and was told it was the catalytic converter and some sensors (this we already knew as we had brought it to a local mechanic who said that it needed to go to the dealer because he had replaced a sensor and it didn't change anything, so he thought it might have something to do with the computer in the pilot). He expressed his disappointment in the wait and the extra pricing but paid them to get the keys. He then went to an auto store, hooked the car up for diagnostic and was told that Honda didn't even clear the codes from the local mechanics diagnostic and just wrote those down on the parts list needed for the car based on those findings and what they came up with. So not only did the vehicle take all day with a severe lack of customer service, they also charged him $159 extra which could not be explained. We will not be visiting Matt Burne Honda service center again. Additionally, the day I received an email to rate the service center on this website, a woman named Carol from Matt Burne Honda called and left me a voicemail stating, "If for any reason you are not completely satisfied, please call Jack Munley (provided phone number) with any concerns." While I understand they would want unsatisfied customers to call and not have the reasoning public, I believe it is best so there is a fair rating of their service center posted online for others to consider. More
by CombatVeteran060708
January 04, 2019
Oil change They are always quick and efficient in completing any service that is needed. They even topped off all my fluids. Always friendly in the service depa They are always quick and efficient in completing any service that is needed. They even topped off all my fluids. Always friendly in the service department. More
by DJG2627
Employees Worked With
Jack Munley
January 04, 2019
Oil change Matt Burne Honda is always very thorough and efficient with our service. The staff is always accommodating with scheduling the vehicle in the manner Matt Burne Honda is always very thorough and efficient with our service. The staff is always accommodating with scheduling the vehicle in the manner in which the customer wants. They check all fluid levels and tire safety to ensure the customer is aware of all potential vehicle concerns. More
by KATHERINERAMEY
Employees Worked With
Jack Munley
