Matt Burne Honda - Service Center

Very nice waiting area great service Best service department I’ve dealt with in all my years on the planet, all very nice people, with a great leader in Jack Manley Best service department I’ve dealt with in all my years on the planet, all very nice people, with a great leader in Jack Manley More

Not the usual outstanding service I usuualy receive I have been dealing with Burne Honda since 1987. Every visit until this one has been outstanding. The condescending attitude from the person checkin I have been dealing with Burne Honda since 1987. Every visit until this one has been outstanding. The condescending attitude from the person checking me in to the cashier was not what I have come to expect from this dealer and service center. I have not been receiving service recommendations and coupons in the mail. When I arrived for the oil change service and problem with the remote starter, I scheduled, it was recommended that I have the 30,000 mile service. Turned out no problem with the remote starter which was good news. As for maintenance work, I need to budget these types of service calls. I had them do the recommended service while I was there so I wouldn't need an additional visit. The gentleman who took my key fob separated it and didn't tell me. He just handed my key chain back to me. I never separate my keys because I don't want them lost. At time of cashier, she did go over everything that was done very quickly. When I was given my key, I realized something wasn't right. She took it back from me and proceeded to put it back together. She said in a not-so-polite tone, they do this to make it easier for the service guy. This was news to me since they have never done that in my three years of owning this vehicle. I will be sure to wait for Egon or Jack to be available to take care of my visit in the future. They have always been polite, explain everything, make recommendations and include coupon discounts when able to do so. More

Engine warning light Overall great service only complaint was no part on hand. Had to bring back next day was done quickly. Also replaced key battery all in all happy wit Overall great service only complaint was no part on hand. Had to bring back next day was done quickly. Also replaced key battery all in all happy with service. More

Rear windshield wiper Reliable convenient service, a very personable staff they're very accommodating they will inform you of any progress and or problems while your car is Reliable convenient service, a very personable staff they're very accommodating they will inform you of any progress and or problems while your car is being serviced More

Efficient Had a recall on CR-V. Service couldn’t be more accommodating. Easy in quick out. A pleasure dealing with the personnel. Egan, Jack, and Mike have been Had a recall on CR-V. Service couldn’t be more accommodating. Easy in quick out. A pleasure dealing with the personnel. Egan, Jack, and Mike have been there for years and know and always greet customers. Keeps me coming back to Honda for the past 30 years. More

great service! Always so friendly and accommodating. I called at the last minute and they were able to take my car anyway. Price was exactly as quoted. Never any su Always so friendly and accommodating. I called at the last minute and they were able to take my car anyway. Price was exactly as quoted. Never any surprises! More

Dead battery I used Honda roadside assistance, got it started, and drove to Burne’s. I was taken right in and not only did they replace the battery, they did the I used Honda roadside assistance, got it started, and drove to Burne’s. I was taken right in and not only did they replace the battery, they did the 100 point check. There was no charge as it was covered under warranty. It was a great experience! Thank you. Ellen Taylor More

Efficient Service My vehicle service did not take long and the checkout process was efficient. We are repeat customers because of the team at Matt Burne Honda. My vehicle service did not take long and the checkout process was efficient. We are repeat customers because of the team at Matt Burne Honda. More

Good Service Brought the car in for an oil change and tire rotation. Was greeted immediately and went to the waiting area. The car was done in about 45 minutes an Brought the car in for an oil change and tire rotation. Was greeted immediately and went to the waiting area. The car was done in about 45 minutes and all the work that was done was thoroughly explained to me. Everyone was very professional and pleasant. More

Wheel speed sensor I had to have a wheel speed sensor replaced on my HR-V. They ordered the part which was received in a timely fashion. I scheduled the service and as u I had to have a wheel speed sensor replaced on my HR-V. They ordered the part which was received in a timely fashion. I scheduled the service and as usual, the service department staff was exceptional. The technician had it repaired in a short time and I was immediately notified that it was ready. Many dealerships couldn’t care less after they make the sale. Burne Honda goes out of their way to keep your business. More