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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,712 Reviews

2,712 Reviews of Matt Burne Honda - Service Center

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February 08, 2019

Dirty return I was disappointed to find a large muddy footprint on my floor mat on the driver's side after picking up my car. While it isn't that major of a thing More

by smCRV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure -- it was a quick drop off and pick up
Apr 03, 2019 -

Matt Burne Honda responded

On behalf of the service team here at Matt Burne Honda, I sincerely apologize that you had an unpleasant experience. Thank you for taking the time to provide us with this feedback.

February 08, 2019

Trouble starting my car. I called Egon and he directed me to bring the car in. The approx. 14 month old battery had a dead cell. The battery was replaced in a timely manner. More

by EALILIK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2019 -

Matt Burne Honda responded

Thank you!

February 08, 2019

Oil change I was in and out in under 30 minutes. It was NASCAR-like for my Accord. It was great to have stopped in. The guys do a great job. More

by THMMORAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Mar 01, 2019 -

Matt Burne Honda responded

Thank you!

February 08, 2019

Good service, friendly people. The staff at the Matt Burne Honda service center are easy to work with and a Jack and Egaon really work to keep our vehicles running in the best shape More

by Perry Rose
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Walsh, Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Walsh
5.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Carey, Jack Munley
Feb 08, 2019 -

Matt Burne Honda responded

Thank you!

February 07, 2019

BURNE IS THE BEST!!!!!!! Jack, Egon and Morgan are the most helpful, responsive customer service professionals that I know. I have been to two other Honda Dealerships outside More

by WWHIPPLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kenny your maintenance guy. Always smiles and wishes me a good morning!!!!, Brittney Brong, Jack Munley
Feb 08, 2019 -

Matt Burne Honda responded

Thank you so much for the kind words and for your loyalty!! We appreciate both!!

February 07, 2019

Excellent service Service was excellent Appointment on time and completed when promised. Follow up to see if satisfied. when having to reschedule appointment they wer More

by JPJB2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2019 -

Matt Burne Honda responded

Thank you!

February 07, 2019

Service Work The work was performed on time and on budget. Everything was done professionally and the check in and check out process were flawless and I would reco More

by spitoniak
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2019 -

Matt Burne Honda responded

Thank you for the recommendation...we appreciate it!

February 07, 2019

GREAT SERVICE GREAT EMPLOYEES The service for our Honda was as it always is the very best. On time every time the best employees of any dealer I have worked with.......THE BEST More

by 13watt13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Feb 08, 2019 -

Matt Burne Honda responded

Thank you so much!!

February 07, 2019

Great service As always great service, friendliness and price. Prompt work & communication as usual and will not hesitate to keep coming back Will certainly keep More

by RILOMC123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2019 -

Matt Burne Honda responded

Thank you!

February 06, 2019

Companent Nice waiting area. They were very organized and had my shield on hand for my repair. They have enough mechanics on hand for the people scheduled. I wi More

by CHALEY13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sorry I forgot their names.
Mar 01, 2019 -

Matt Burne Honda responded

Thank you!

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