Matt Burne Honda - Service Center

Michele C. Egon always knows my name and is super personable! He quicky gets my car in for service as I wait. He answers any questions or concerns I have. The w Egon always knows my name and is super personable! He quicky gets my car in for service as I wait. He answers any questions or concerns I have. The waiting area always has a variety of beverages and snacks. This is my second CRV and I get all my services done at the Matt Burne Scranton dealership. Thanks guys! More

Service Department was great as usual Had a warranty recall that was fixed by the service department. Egon Berardinelli was informative and answered all my questions to my satisfaction. H Had a warranty recall that was fixed by the service department. Egon Berardinelli was informative and answered all my questions to my satisfaction. He also answered other questions I had not related to the recall regarding our vehicle. Mike Pidich More

Excellent Care and Service I've always thought highly of the Burne Honda Service Center - so much so that even though I moved to MA six years ago, I still have my Honda CRV serv I've always thought highly of the Burne Honda Service Center - so much so that even though I moved to MA six years ago, I still have my Honda CRV serviced here in Scranton. However, my service visit this past week made me see just how great the care and service provided to customers there really is. While I was waiting for my car, I saw an older woman sitting in the service area seeming somewhat frazzled and nervous. One of the employees then came and sat next to her and very calmly asked her to tell him what had happened with her car. The kindness, care, and compassion shown to this woman not only made her feel good and reassured that the problem with her car would be taken care of, but also made me feel good about why I still come to Burne Honda for servicing. I know that my 87-year old mom brings her car there for service and she never fails to mention Jack Munley and how well she is treated. Jack and the rest of the service team (as I don't know their names) are top notch. I can't tell you how reassuring it is for me to know that my mom is being looked after and not being taken advantage of because of her age - like other places may do. The service team is honest, very helpful in explaining what needs to be done, and just very accommodating with whatever you need. I'll continue to bring my car from MA to Burne Honda for servicing as long as I can! More

Accomodating People were accomodating eventhough the query was not related to the service I had. I don't know the two gentleman's names. They tried their best to People were accomodating eventhough the query was not related to the service I had. I don't know the two gentleman's names. They tried their best to answer my questions. More

great staff is polite, kind and very knowledgeable. they are friendly and very responsive to my every need, no matter how small. I would and have recommende staff is polite, kind and very knowledgeable. they are friendly and very responsive to my every need, no matter how small. I would and have recommended my friends to burne honda More

Matt Burne Continues to Be the Best I've owned and operated Hondas for 35 years. The cars themselves last forever if you service them properly. That being said, the service department I've owned and operated Hondas for 35 years. The cars themselves last forever if you service them properly. That being said, the service department at Matt Burne is second to none in providing that service. They always do the work right the first time, have you in and out in a reasonable amount of time and keep you involved in the service process whenever necessary so you don't get any unpleasant surprises when the work is done. In fact, the only problems I have ever had is that their outstanding work is no longer a secret and service appointments fill up quickly, so it sometimes takes a few days before they can take you. (However, if you have a legitimate emergency, they always find a way to get you in immediately.) They are, without a doubt, the best at what they do! More

Prompt, reliable service and employees who call you by name! I dropped off the car the night before my appointment and left a note saying that I would like to have it done as early as possible. At 9:30 a.m. I r I dropped off the car the night before my appointment and left a note saying that I would like to have it done as early as possible. At 9:30 a.m. I received a call saying it was ready. The invoice for the service and inspection was reviewed with me and I was on my way in a few minutes. It's always that fast and easy! If I stop by with an unexpected issue there is always someone willing to help, even if I don't have an appointment. More

always a pleasant experience The service area is clean, you never have to wait, everyone is friendly and I'm always satisfied with the service. They usually give me a ride to wor The service area is clean, you never have to wait, everyone is friendly and I'm always satisfied with the service. They usually give me a ride to work and back. More

Service The servicemen were very professional & walked me through everything that needed to be done on the car... also called when additional items were found The servicemen were very professional & walked me through everything that needed to be done on the car... also called when additional items were found. They explained everything and did not do any work that was not required to try to save me money. More

Service as it should be The rep was courteous and explained what was to be done. They were on time for the appointment and the waiting room was clean and comfortable. I will The rep was courteous and explained what was to be done. They were on time for the appointment and the waiting room was clean and comfortable. I will definitely go back. More