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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,915 Reviews

2,915 Reviews of Matt Burne Honda - Service Center

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October 22, 2020

All of the staff at this dealership continues to impress me. They are always very helpful and courteous. Everything is always delivered as promised. The pricees tend to be better than I can even get at othe More

by BFOLEY1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Oct 29, 2020 -

Matt Burne Honda responded

We're pleased you continuously have positive service experiences at Matt Burne Honda! Thank you for your 5-star review and we look forward to your next visit.

October 22, 2020

This dealership has one of the most knowledgeable, friendly, and caring Service Departments in the area. Their concern for their customer is rated #1 in my book. More

by GVALONISFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Oct 29, 2020 -

Matt Burne Honda responded

We're glad you found the Matt Burne Honda service department to be knowledgeable and caring! Thank you for the positive review. Customers like you are #1 in our book!

October 21, 2020

The communication I have had so far has been terrible with this dealership. I have had issues with my payment. I wish when I called and left message wondering what going on when I didn’t get a call back, More

by KKTWIRLER13
Recommend Dealer
No
Employees Worked With
Kevin Moylan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 27, 2020 -

Matt Burne Honda responded

Thank you for the candid feedback on your experience at Matt Burne Honda. Please reach out to our General Manager Brian Walsh at 570-341-1400 ext 225. He is looking forward to resolving your issues.

October 21, 2020

As always the Service Department at Burne Honda was both thorough and efficient. Always a pleasure. Always timely and any problems made clear how to deal with them. More

by COLRSCOOPER1
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Thomas Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Oct 29, 2020 -

Matt Burne Honda responded

We're pleased you had a pleasurable and efficient service visit at Matt Burne Honda! Thank you for your 5-star review and we look forward to seeing you again.

October 20, 2020

Egon is the absolute best ALWAYS EVERY SINGLE TIME.. He is always there to gladly help and is kind caring and is there for me..cant say enough 100000000000 stars always!! As a long time customer he never More

by PAMHART22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Matt Burne Honda responded

Thank you for being a long time Matt Burne Honda customer and your 5-star (or 100000000000-star) review! We also think Egon Berardinelli is a wonderful member of our team. We look forward to your next visit!

October 20, 2020

The work was done promptly and satisfactory while my wife waited for the vehicle. They had a barrier installed at the desk for Covid 19 as well as wearing masks. More

by JAKE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Matt Burne Honda responded

We take the safety of our customers and employees very seriously and we're glad you felt safe having your vehicle serviced at Matt Burne Honda. Thank you for your positive review and we look forward to your next visit!

October 20, 2020

Fantastic service. Service department was great to work with. Easy to schedule. My car was completed in a timely manner and the guys called and were very nice. Very happy More

by COURTNEYPALMER77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Oct 26, 2020 -

Matt Burne Honda responded

Thank you for your 5-star review for Matt Burne Honda. We're happy that you're happy with your fantastic service experience! Safe travels.

October 19, 2020

Service and parts dept got my mother right in on a Saturday. Had new key programed and had us back on the road in no time,thanks More

by SHCHMB
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Oct 23, 2020 -

Matt Burne Honda responded

We're glad the Matt Burne Honda service and parts departments got your mom in, out and back on the road with a new key! Thanks for the positive review and safe travels.

October 19, 2020

Poor communications between service personnel and customer causes me to rates service at two stars. I had to spend far to long to get my service done. I have know idea who I worked.with. More

by CPWORTH1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Matt Burne Honda responded

We sincerely apologize for the level of service you received at Matt Burne Honda. Thank you for your review on your recent service appointment, your feedback will help us improve customer communications. Safe travels!

October 17, 2020

A trustworthy and reliable company with employees who are down to earth and helpful no matter how insignificant the problem may seem. They are up front with costs and time of service. More

by sternburg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Matt Burne Honda responded

We're pleased the Matt Burne Honda service department helped with your vehicle's problem (no problem is insignificant) and you had a 5-star experience! We look forward to your next visit.

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