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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,913 Reviews

2,913 Reviews of Matt Burne Honda - Service Center

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November 29, 2020

My experience with the service department was very good. Everyone was helpful and friendly. The waiting area was clean and comfortable, and I felt the time involved was appropriate for the work done and co More

by Roberta Kashuba
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Dec 09, 2020 -

Matt Burne Honda responded

Thank you for your positive review and recommendations for the Matt Burne Honda service department. We're glad you had a comfortable appointment and we look forward to you next visit!

November 28, 2020

I was very pleased with the turnaround time for my inspection. They were even nice enough to put on my new license plate which was extremely helpful to me! I was treated very respectfully even though More

by k_grabowski
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Mundt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Guy Palmer, Jack Munley
Dec 09, 2020 -

Matt Burne Honda responded

We're pleased Guy Palmer and Sean Mundt helped you with your buying experience and you had a great service visit. Thank you for your positive review for Matt Burne Honda. Safe travels!

November 27, 2020

I lease my 2019 silver Honda CRV from Matt Burne Honda because they are a world class dealership. I take my car for service there too because I trust the people who work there. Jack Munley, who checked me More

by FrankHondaCRV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley, Mike Gramigna
Dec 09, 2020 -

Matt Burne Honda responded

Thank you for trusting Matt Burne Honda with all your vehicle needs. We're pleased you had a 5-star service experience with Jack Munley and Mike Gramigna! Enjoy every mile in your CR-V.

November 27, 2020

Friendly, knowledgeable people who genuinely care about the buyers well being! Their people know the Honda product well. Solid service department too. Knowledgeable and well informed! More

by KCD1010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Thomas Duffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Matt Burne Honda responded

Thank you for your kind words for Matt Burne Honda! We do genuinely care about our customers and we're glad you felt it. Safe travels!

November 27, 2020

Your service staff is excellent! My son broke down on his way home from college and I had it towed to your shop without knowing anything about the dealership. Your staff went above and beyond any expectation More

by JOHNMYERS1513
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 09, 2020 -

Matt Burne Honda responded

We are so sorry your son broke down but thrilled Egon Berardinelli and the Matt Burne Honda service department went above and beyond to get the car back on the road! Thanks for the positive feedback and we hope your next holiday is less stressful.

November 27, 2020

Convenient and not stressful Because I need 25 words I Convenient and not stressful Because I need 25 words I don’t know the names and contact fill that part out LET ME OUT Hostage by survey. Not More

by EILEEN_RZZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 25, 2020

Excellent attention to Covid precautions without compromising customer service. Staff is still providing prompt and friendly service in these unusual times. Thank you for maintaining a personal touc More

by Civic owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Dec 07, 2020 -

Matt Burne Honda responded

We take the safety of our customers and staff very seriously and we're pleased you had a prompt and personal experience. Thank you for the positive review and we look forward to your next visit!

November 25, 2020

The Service department is the best. They are very respectful, kind, helpful, courteous, trustworthy, and friendly. I have been a faithful customer for many years. More

by KAYSO49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley, Mike Gramigna
Dec 04, 2020 -

Matt Burne Honda responded

We're thrilled you found the service department respectful, kind, helpful, courteous, trustworthy, and friendly! Thanks for years of loyalty to Matt Burne Honda and we hope to see you for many more.

November 24, 2020

Great service, no hidden fees, work done on time. Easy making appointment, friendly. Called when car was ready. Car was clean took care to make sure the car protected. More

by MCDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 04, 2020 -

Matt Burne Honda responded

We're glad Matt Burne Honda did a great job in providing an excellent service experience. Thanks for the positive review and we look forward to your next visit!

November 22, 2020

Great service at a reasonable price, service reps are always knowledgeable and courteous. Loaner vehicle was available for my use and service was performed quickly. More

by FORDHAMFAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Dec 04, 2020 -

Matt Burne Honda responded

We're pleased you had quick service experience at Matt Burne Honda! Thanks for the 5-star review for the knowledgeable staff. Safe travels!

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