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Matt Burne Honda - Service Center

Scranton, PA

4.7
2,913 Reviews

2,913 Reviews of Matt Burne Honda - Service Center

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January 16, 2021

They were all very friendly. I was a little taken aback when they told me my wait time was going to be 1 hour and 45 minutes to 2 hours. But they had my car done in less time. That was a nice surprise. More

by DOLFONE31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 19, 2021 -

Matt Burne Honda responded

Thank you for your honest feedback!

January 14, 2021

Service was good, was taken back when they told me the price of the diagnostic computer charge was $180. They replaced the battery my bill was $381 . More

by M Baka
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 19, 2021 -

Matt Burne Honda responded

Thank you for your honest feedback.

January 14, 2021

Jack Manley is a tremendous asset to your service dealership. Professional, personable and knowledgeable. Every single time I visited he remembers my name and even asked if I wanted his personal vehi More

by helicopter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Harrity
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 19, 2021 -

Matt Burne Honda responded

Jack is definitely a tremendous asset to our service department! Thank you for your positive feedback!

January 13, 2021

Always great service. Everyone is extremely courteous and cooperative and professional. The service staff communicate very well and are very helpful and easy to deal with. Wouldn’t think of going anywhere el More

by TOM.KERRIGAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 19, 2021 -

Matt Burne Honda responded

Thank you for being a part of the Matt Burne Honda family!

January 13, 2021

Best service department in the area! Very clean waiting area. Knowledgeable, friendly service team. We have been customers for over 10 years and will continue to be in the future More

by WHIPPLEML
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 19, 2021 -

Matt Burne Honda responded

Thank you for being a part of the Matt Burne Honda family!

January 12, 2021

Excellent service friendly staff. I enjoy talking to Egon about his Minnesota Vikings. He always treats me well at Matt Burne Honda Dealership and S More

by aleo401
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jack Munley
Jan 19, 2021 -

Matt Burne Honda responded

Thank you for the positive feedback!

January 12, 2021

As always, they are very professional, friendly, all was done in a timely manner. Everything was clean and in adherrance to covid rules. I travel quite a distance to come to this dealership as opposed to th More

by SEANTZOULIS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Munley
Jan 19, 2021 -

Matt Burne Honda responded

Thank you for your loyalty and for traveling here...we appreciate it!

January 11, 2021

Extremely long 2 hour wait for an oil change. I can for my appt at 10:00am and 3 people who came after me were done way before me. I will not return to this Honda for service. I love the sales team but ser More

by ISABELLAPAGLIANITE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jack Munley
Jan 19, 2021 -

Matt Burne Honda responded

We sincerely apologize for your negative experience. Thank you for your honest feedback.

January 11, 2021

The service department fixed a battery issue with my HRV at the end of the day on a Friday. The service was fast and of high quality, as usual from Burne Honda. More

by JANERDEVINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Morgan Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2021 -

Matt Burne Honda responded

Thank you!!

January 09, 2021

As always great service at Matt Burne Honda. Very helpful and fast service. Great attention to detail and getting us in quickly so our day isn’t wasted. More

by WINNIEPA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Egon Berardinelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Brunamonti
Jan 19, 2021 -

Matt Burne Honda responded

Thank you!!

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