Matt Burne Honda
Scranton, PA
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 3:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:00 PM
Saturday 7:30 AM - 1:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 5:00 PM
Tuesday 8:00 AM - 5:00 PM
Wednesday 8:00 AM - 5:00 PM
Thursday 8:00 AM - 5:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 8:00 AM - 1:00 PM
Sunday Closed
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My wife and I have purchased numerous new and pre-owned vehicles from Matt Burne Honda over the past 20 years. They are a well respected, family-owned, down-to-earth, professional dealership, that takes c vehicles from Matt Burne Honda over the past 20 years. They are a well respected, family-owned, down-to-earth, professional dealership, that takes care of their customers, by both treating them fairly and offering an excellent product. My experience has never been one, where they are just trying to SELL me an automobile. It has always been one, where they are trying to help me BUY the automobile that I want to buy! There is a big difference! More
The salesperson I delt with on my first visit was absent. The sales manager Mike Churi helped me complete my purchase in the salespersons absence. He was very pleasent and knowledgeable. I have since bought The sales manager Mike Churi helped me complete my purchase in the salespersons absence. He was very pleasent and knowledgeable. I have since bought 2 additonal vehicles from this dealership because of the excellent customer service I have been givin. Thanks Matt Burne Honda More
After test driving an Accord at Matt Burne Honda, I e-mailed the Sales Manager and offered him my business if he could meet a lower offer which I had received. The Sales Manager did not reply to my e- e-mailed the Sales Manager and offered him my business if he could meet a lower offer which I had received. The Sales Manager did not reply to my e-mail. Several days later, I e-mailed again to indicate I was still in the market. At that point, the Internet Sales Rep e-mailed to confirm that they could meet the monthly payment I had asked for. I called the Internet Sales Rep; he again confirmed the price. I picked out a specific car, set up an appointment, and made personal arrangements to come down and close the deal. Within an hour, I received an e-mail from the Internet Sales Rep claiming that there had been a “change in the programs.” When I called, he mentioned nothing about programs, but instead claimed that he had accidently included a previous customer’s trade-in when calculating my monthly payment. His inconsistent excuses, along with his unsolicited assurance that this was not a ‘bait and switch,’ only confirmed what would be obvious to any reasonable person—it was exactly that. I then e-mailed the Sales Manager and both owners, on four separate occasions, and asked that they honor the original quote which had been documented in e-mail and confirmed over the phone. I did not receive a single reply to any of these e-mails. I’m disappointed at the way I was treated by this dealership, and I’d recommend against doing business with them—not only because they resorted to the dishonesty of bait and switch tactics—but because they would not honor even a written quote. More